Helpdesk Engineer
About the job
- A diploma or Bachelor's degree in IT, Computer Science, or a related field.
- At least 2 years of hands-on IT Support or Service Desk experience.
- Strong experience supporting Windows/macOS and end-user devices.
- Strong hardware and software troubleshooting skills.
- Experience with ITSM/ticketing systems; ManageEngine is preferred.
- Good understanding of Incident and Service Request Management.
- Basic understanding of Change and Problem Management.
- Basic networking knowledge, including TCP/IP, DNS, and DHCP.
- Experience installing, configuring, updating, and applying security patches to software.
- Strong remote-support experience.
- Good documentation and troubleshooting skills.
- Arabic and English communication skills.
- Provide L1 IT support to end users through remote and onsite channels.
- Log, classify, prioritize, and resolve incidents and service requests through the ITSM/ticketing system.
- Provide hands-on support for desktops, laptops, printers, mobile devices, Windows and macOS, Microsoft Office, and standard business applications.
- Troubleshoot basic TCP/IP, DNS, DHCP, and connectivity issues.
- Support password resets, access requests, authentication, and account-related issues.
- Install, configure, update, and patch software and end-user devices.
- Maintain accurate IT asset records and support equipment tracking.
- Support IT setup and onboarding for new employees.
- Follow established ITSM workflows and escalation procedures.
- Escalate complex incidents to L2/L3 teams with complete troubleshooting documentation.
- Document troubleshooting steps, FAQs, and solutions in the knowledge base.
- Identify recurring issues and recommend service improvements.
- Provide remote end-user support when required.
- Maintain accurate ticket updates and ensure SLA requirements are followed.
- 3–5+ years of experience.
- CompTIA A+, Microsoft MCP, or ITIL Foundation certification.
About the company
Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized solutions and engineering. It serves government and commercial clients worldwide, guiding them through the full digital transformation lifecycle from strategy to ongoing support and managed services. The company combines IT consulting, custom software development, IT governance, workflow automation, and UI/UX design with managed hosting, storage, network, and security, and builds AI-focused solutions like Agentic AI, Generative AI, small language models, and predictive maintenance, plus proprietary products such as a Business Excellence Suite, LMS, e-invoicing, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, reducing costs and improving efficiency across finance, education, government, and manufacturing.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2014
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Simplify's Take
What believers are saying
- blackstoneeit.com was updated 2026-08-25, showing active website maintenance and messaging.
- The company’s 2026 positioning emphasizes digital-first, data-informed, AI-enabled services.
- LinkedIn updated 2026-08-27 indicates ongoing employer-brand activity and recruitment readiness.
What critics are saying
- No 2026 press releases surfaced for Blackstone eIT, signaling weak market visibility.
- ZoomInfo’s $15 million revenue suggests limited scale against Accenture, EPAM, and IBM.
- If client concentration is high, one lost government contract can crush 2027 growth.
What makes BlackStone eIT unique
- Blackstone eIT’s 2026 website still positions it as an SI and ISV with AI solutions.
- Its 2026 LinkedIn presence shows Seattle-area headquarters and a global-customer posture.
- ZoomInfo listed roughly $15 million revenue on 2026-04-01, signaling a niche specialist.
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Benefits
- Paid Vacation
- Performance Bonus
- Remote Work Options
- Professional Development Budget