Medical Support Assistant

Job Summary

About the Role

We Aptive Resources are seeking a Medical Support Assistants to provide remote administrative support to VA medical facility operations.

Important Note:

This is a remote position, but candidates must reside in Etowah County, AL and be able to work the schedule required by the facilities we support.

Compensation & Benefits

• employer-paid Health & Wellness contribution (applied to benefits or 401k)
• Full benefits package including PTO and sick leave

Primary Responsibilities

Key Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines
• Answer inbound calls and route patient inquiries to appropriate clinical staff
• Verify and update patient demographic and insurance information
• Enter and maintain accurate records in electronic health record systems
• Coordinate with clinical teams to support patient flow and follow-up care
• Perform other administrative duties as outlined in the contract Performance Work Statemen

Minimum Qualifications

Requirements

• Must reside in Etowah County, AL (verified at hire)
• Minimum 1 year of administrative/clerical experience in healthcare or related field
• Ability to work variable shifts Monday–Friday (8am–5pm or 10am–6pm [facility time zone]) with schedule flexibility
• Reliable high-speed internet and a private, HIPAA-compliant home workspace
• Must be able to pass a federal background check [add citizenship/other clearance requirements per contract]
• Strong communication skills and attention to detail

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.