Commercial Payment Solutions Manager @ Plusgrade

Travel is not just about the destination; it’s about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

We’re looking for a dynamic, detail oriented, person with a passion for problem solving, innovating and growing. As the Commercial Payment Solutions, Manager, you will be relied on to support the day-to-day processing and enablement of payments. This includes, but is not limited to, relationship management of payment related vendors, documentation of processes as well as research and evaluation of global payment strategies, maintenance and process enhancement.

You will be a data driven individual who can balance between written research and pulling stats and KPIs from our data warehouse. Along with previous work within the payment landscape, the successful candidate will be a quick learner with superior attention to detail, outstanding problem solving skills, and an ability to identify process improvements in a fast paced and team environment.

WHAT YOU WILL BE DOING:

Reporting to the Sr. Director, Risk and Payments, you will:

• Serve as the point of contact for all payment related vendors.

• Research, identify and make recommendations related to the enhancement of our global method of payments landscape.

• Collaborate and liaise across teams to ensure successful payment enablement for all lines of business across Plusgrade.

• Understand the technical requirements of enabling global payment methods within our storefronts as well as requirements from our growing number of PSPs.

• Work closely with a variety of teams to support the delivery of new business where payments will be enabled, taking into account regional recommendations and requirements across the globe.

• Support the launch of new partners/products through the review of staging and production test transactions.

• Monitor payment performance to analyze and identify ways to reduce any friction between our customers and completion of their successful transactions.

• Develop and maintain costing analysis for all PSPs across the organization.

• Ensure appropriate KYC documentation is up to date and completed across all PSPs.

• Build trust and create relationships as a payments expert and go-to specialist by understanding and meeting needs quickly, professionally and accurately.

YOU ARE SOMEONE WITH:

• Knowledge of and 3 or more years of experience in the merchant services, payment processing or payments industry is required.

• Data analysis skills through Excel, lookups, formulas, pivot tables, charting, data tables, and other analytics tools.

• Proven documentation skills.

• Strong written/verbal communication skills, and an experienced presenter.

• Understands the value of teamwork and a collaborative environment.

• Tech savvy and fast learner.

• Strong problem solving skills - looking at cause and effect.

• Knowledge of Jira is an asset.

WHAT YOU’LL LOVE ABOUT US:

🏦 RRSP/401(k) Matching

🏥 Comprehensive Health Plans

📅 Flexible Paid Time Off

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up

🌍 Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.

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