Instructional Designer - Store Restaurant and Associate Development

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Instructional Designer will support the 7University team in designing, developing, and implementing engaging learning experiences that drive employee performance and business results across the 7-Eleven enterprise. This role partners with subject matter experts, business leaders, and stakeholders to translate business needs into effective training solutions using adult learning principles and modern instructional design methodologies. The Instructional Designer will create blended learning programs including eLearning modules, instructor-led training, microlearning, and performance support tools that enhance knowledge retention and skill application. This position plays a critical role in building a culture of continuous learning and development that supports 7-Eleven's strategic objectives.

KEY DUTIES AND RESPONSIBILITIES:

• Conduct thorough needs assessments and gap analyses to identify learning objectives and determine appropriate instructional strategies for diverse audiences
• Design and develop engaging learning experiences across multiple modalities including eLearning, virtual instructor-led training (VILT), in-person workshops, video content, and job aids
• Collaborate with subject matter experts to extract knowledge and translate complex technical content into accessible, learner-centered training materials
• Apply instructional design models (ADDIE, SAM, Bloom's Taxonomy) and adult learning principles to create effective curriculum that drives measurable behavior change
• Develop storyboards, scripts, assessments, and interactive activities that align with learning objectives and engage learners at all levels
• Utilize authoring tools such as Articulate 360 (Storyline, Rise), or similar platforms to build interactive eLearning modules
• Create high-quality training resources using PowerPoint, InDesign, and Illustrator to support learner engagement and knowledge retention
• Manage multiple projects simultaneously while meeting deadlines and maintaining quality standards across all deliverables
• Evaluate training effectiveness through assessments, surveys, and performance metrics, and iterate on content based on feedback and data analysis
• Stay current with emerging learning technologies, instructional design trends, and industry best practices to continuously improve training quality
• Partner with the 7University team to ensure brand consistency and alignment with organizational learning strategy across all training initiatives
• Support change management initiatives by developing communication materials and training resources that facilitate adoption of new systems and processes

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelor's degree in Instructional Design, Education Technology, Learning and Development, or related field required; Master's degree preferred

YEARS OF RELEVANT WORK EXPERIENCE: 3+ years

YEARS OF MANAGEMENT EXPERIENCE: N/A

CERTIFICATIONS / LICENSES: N/A

SPECIFIC KNOWLEDGE AND SKILLS:

• Proficiency with eLearning authoring tools including Articulate Storyline, Articulate Rise,  and Camtasia
• Proficiency with Adobe Creative Cloud platform (InDesign, Illustrator, Photoshop)Strong understanding of instructional design models (ADDIE, SAM, Backward Design) and adult learning theories
• Skilled in multimedia development including video editing, graphic design, and audio production using tools like Adobe Creative Suite
• Excellent written and verbal communication skills with ability to simplify complex information for diverse audiences
• Strong project management abilities with attention to detail and capacity to prioritize competing deadlines
• Ability to collaborate effectively with cross-functional teams and build relationships with stakeholders at all organizational levels
• Creative problem-solving skills with a learner-centered approach to instructional design challenges
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel) and collaboration tools like Teams or Zoom
• Knowledge of accessibility standards (WCAG, Section 508) and commitment to creating inclusive learning experiences
• Data-driven mindset with ability to analyze learning metrics and translate insights into actionable improvements
• Self-motivated and adaptable with ability to work independently and thrive in a fast-paced, evolving environment

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.