No medical experience is needed; paid training is provided.
A valid driver's license is required.
A high school diploma or equivalent is required.
At least 2 years of face-to-face customer service experience are required.
At least 1 year of successfully managing multiple tasks in a fast-paced working environment is required.
Responsibilities
Prepare donor interviews and blood collection by ensuring interview materials and phlebotomy equipment and supplies are set up and operable according to quality-control standards.
Conduct confidential donor interviews to determine donor eligibility according to Blood Bank of Delmarva standards.
Initiate whole blood procedures and monitor donor progress according to collection guidelines.
Ensure collected unit weight meets standards and the collection is completed within the acceptable time frame.
Respond promptly to adverse donor reactions.
Perform post-draw activities, including cleaning equipment, restocking supplies, and removing or storing supplies in a controlled area.
Recruit and schedule automated donor appointments, perform biohazard cleanup, date supplies, restock supplies, perform recovery-room duty, post phlebotomy and screening results, and direct donors to the canteen.
Greet donors and register them in the blood-bank computer system.
Provide donors with required educational materials.
Work at other fixed sites or mobile blood drives as needed.
Carry out the organization's customer-service mission and core values.
Work as an essential employee during severe weather or emergency operations.
Responsibilities
DONOR COLLECTIONS TECHNICIAN
Blood Bank of Delmarva
Christiana Donor Center - Newark, DE
No medical experience needed! We train individuals that are naturally welcoming and committed to carrying out our mission by providing excellent customer service to our donors.
+$1.50/hr differential on Weekends
Monthly Bonuses based on performance
Career Ladder for professional growth!
***Full Benefits***
Get rewarded with a $2,500 sign-on bonus for joining our dynamic team
(Paid out in 3 installments over 1st year of employment)
Become a member of our life saving organization!
Schedule:
Varied betweenMonday: 6:30 AM - 8:00 PMTuesday: 6:30 AM - 8:00 PMWednesday: 6:30 AM - 8:00 PMThursday: 6:30 AM - 8:00 PMFriday: 6:30 AM - 4:00 PM (Rotating)Saturday: 6:30 AM - 4:00 PM (Rotating)Sunday: Closed
The Donor Collections Technician reports to the Manager, Donor Collections and is responsible for performing whole blood collection procedures and allied activities in the donor room in accordance with BBD guidelines. We train individuals that are naturally welcoming and committed to carrying out our mission by providing excellent customer service to our donors. BBD encourages work-life balance for all our staff and look forward to adding individuals who want to be in a healthcare role to the team! This position is considered “essential” during severe weather or emergency operation events.
6-8 Weeks of paid training. First 3-4 weeks of classroom training takes place in our Christiana Donor Center/HQ in Newark, DE.
Prepares for donor interviews and blood collection by ensuring that interview materials and phlebotomy equipment and supplies are set up and/or operable in keeping with QC standards.
Conducts donor interviews in a confidential professional manner to determine donor eligibilities according to BBD standards.
Initiates whole blood procedures and monitors the donor’s progress, according to BBD collection guidelines. Ensures the unit weight is within BBD standard and was collected within acceptable time frame. Provides prompt responses to adverse donor reactions.
Performs post draw activities including but not limited to cleaning equipment, re-stocking supplies, and removing/storing supplies in a controlled area. Performs a variety of miscellaneous duties including, but not limited to, recruiting and scheduling of automated donor appointments, biohazard cleanups, dating of supplies, re-stocking, recovery room duty, posting phlebotomy and screening results, and directing donors to the canteen.
Greets donors warmly and performs registration of donors in the BBCS system. Provides donors with required educational materials.
Will be assigned to other fixed sites or mobile blood drives as needed.
Exemplifies BBD’s Customer Service Mission and Core Values.
Qualifications
Valid Driver’s License is required
High School Diploma or equivalent
Minimum of 2 years of face-to-face customer service experience
Minimum of 1 years of successfully managing multiple tasks in a fast paced working environment
Overview
Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.