Food Runner

Job Description

• Assist in delivering food orders from the kitchen to guests promptly and efficiently.

• Ensure all food orders are accurate, complete, and presented according to hotel standards before serving.

• Coordinate with kitchen and service teams to ensure smooth and timely food delivery.

• Ensure food is served to the correct table and guest according to the order.

• Maintain proper food handling, hygiene, and safety standards at all times.

• Assist waiters and waitresses in setting up tables, clearing used plates, and preparing tables for the next guests.

• Ensure food is served at the correct temperature and with appropriate garnishes and accompaniments.

• Communicate any special guest requests, dietary restrictions, or food allergies to the kitchen and service team.

• Respond politely to guest inquiries and assist with basic requests when required.

• Monitor tables and assist in replenishing water, cutlery, napkins, and other dining essentials.

• Maintain cleanliness and organization of service stations, food pickup areas, and restaurant equipment.

• Assist in preparing the restaurant before service and completing closing duties after service.

• Support the F&B team during busy periods to ensure efficient restaurant operations.

• Develop good knowledge of the restaurant menu, food ingredients, and daily specials.

• Report any guest complaints, food quality concerns, or service delays to the supervisor or manager immediately.

• Follow the hotel's grooming, personal hygiene, and appearance standards at all times.

• Handle plates, trays, glassware, and service equipment carefully to prevent damage or accidents.

• Work closely with colleagues to maintain teamwork and deliver an excellent guest experience.

• Be flexible and assist in other F&B outlets or service areas when required.

• Perform any other duties assigned by the supervisor or manager.

Qualifications

• Previous experience in a restaurant, hotel, or hospitality environment is preferred.

• Basic knowledge of food and beverage service standards.

• Good communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Physically fit and able to stand and walk for extended periods.

• Positive attitude, teamwork, and willingness to learn.

• Basic English communication skills.

• Flexibility to work shifts, weekends, and public holidays.

Additional Information