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Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Senior Manager - Genesis Aftersales Field Operations, Southern

Business OperationsUpdated on Nov 14
Full-timeAtlanta, GA, USA$114.8k - $164k /yr

About the Job

Requirements

  • Must be a high school graduate.
  • A bachelor's degree is preferred; a master's degree is a plus.
  • Must have 8 or more years of automotive experience in operational and/or field positions.
  • Luxury automotive experience in an original equipment manufacturer or retail setting is a plus.
  • Prior supervisory experience is preferred.
  • Experience with customer service initiatives is critical.
  • Must have strong problem-solving and analytical skills.
  • Must have strong written and oral communication skills.
  • Must be able to make professional dealer and regional presentations.
  • Must have strong organizational skills.
  • Must have effective time-management skills.
  • Must have experience with Microsoft Office, including Word, PowerPoint, Excel, and Outlook.
  • Project management and system background and support experience are preferred.
  • Must have a high level of strategic thinking capability and business savvy.
  • Must understand and embrace the luxury vehicle experience.

Responsibilities

  • Support the region's strategic parts, service, and customer-experience efforts, and implement NHQ initiatives and programs at the regional and retail levels to deliver KPI attainment and results.
  • Act as a strategic liaison between the Regional Operations Manager and field After-Sales Market Managers to support regional and National Headquarters initiatives and operations.
  • Support mid- to long-term planning to create initiatives that further company goals and KPI attainment.
  • Lead regional after-sales and customer-experience improvement efforts.
  • Coordinate with departments and across regions to foster the exchange of ideas and provide cross-regional learnings and opportunities.
  • Coordinate vendor-based consulting visits and action plans for the region, distribute action plans to After-Sales Market Managers, and monitor implementation.
  • Identify customer-experience and fixed-operations opportunities within the region and implement solutions to maximize KPI performance.
  • Identify opportunities to expand or change course in response to market changes and develop countermeasure proposals.
  • Support After-Sales Market Managers in achieving or exceeding regional KPIs.
  • Act as the regional subject-matter expert on advanced corporate initiatives, including retailer action and improvement plans and electric-vehicle readiness.
  • Monitor retailer performance and adherence to Genesis Motor America policies and procedures for parts purchases, parts inventory control, fixed-operations training, warranty expense and claim management, goodwill management, consumer-affairs case management with buyback management, customer satisfaction with a focus on owner retention, dealer profitability, dealer facilities and processes, and general business operations.
  • Coordinate onboarding, training, and development of Genesis regional staff, including performance of After-Sales Market Managers, through in-retailer sessions to monitor their progress.
  • Support the Senior Genesis Manager of Regional Operations in assigned regions by assisting with regional meetings, project planning, and other strategic matters.
  • Generate regional reporting for Genesis National Headquarters.
  • Support ad hoc projects as necessary.
  • Develop regional retailer contests and make recommendations to regional and National Headquarters management.
  • Manage the performance of direct reports.
  • Travel to Genesis retailers throughout the assigned region.

Desired Qualifications

  • Luxury automotive experience in an original equipment manufacturer or retail setting.
  • Prior supervisory experience.
  • Project management and system background and support experience.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

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