Real Estate Property Management·Updated on Nov 13·
Full-timeNew York, NY, USA$67k - $75k /yr
About the Job
Requirements
One to three years of relevant property management experience.
Ability to travel to and around Bronx and Yonkers locations.
Ability to safely navigate a construction site and sit and stand for extended periods.
Ability to communicate by phone and in person with clients to resolve issues and manage the business.
Ability to prioritize, identify, and implement operational initiatives.
Ability to demonstrate self-motivation and intellectual curiosity, with a dedication to improving operational processes, key personnel, and property-level performance.
Strong interpersonal skills and ability to communicate effectively with building staff, leasing teams, senior management, and individuals across all levels of the firm.
Demonstrated ability to communicate effectively and manage a team.
Strong organization skills and attention to detail.
Strong customer service and verbal and written communication skills.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Responsibilities
Support asset-level operational and development initiatives under the direction of the Director of Operations.
Support daily operations of a commercial building in Astoria, Queens, and provide field and office assistance for apartment turns, a light construction team, property management, and project management across the portfolio.
Manage and oversee third-party contractors, a light construction team, building staff, property operations, and ongoing development projects to achieve portfolio financial and operational objectives.
Assist with managing and overseeing building staff, property operations, and development projects in support of the business plan.
Assist with managing and deploying a light construction crew and other field personnel, including superintendents.
Collaborate with the Director of Business Operations and Asset Managers to understand property-specific goals and implement plans to achieve them.
Supervise and schedule apartment turnovers, coordinating cleaning, painting, and maintenance teams to meet standards and deadlines.
Execute key performance indicators defined in the business plan.
Assist with hiring, training and onboarding, scheduling, and management of on-site building staff.
Work with management to prepare and maintain operating and capital budgets and support construction projects on site.
Assist in procuring and monitoring third-party vendors and reporting the status of ongoing projects.
Compile and ensure completion of construction punch lists and project close-out documentation.
Process and track vendor invoicing using AIA documents, lien waivers, and contractor affidavits.
Assist in reviewing contracts, vendors, staffing, and maintenance practices to identify expense reductions.
Oversee lease renewals and help negotiate renewal terms to retain occupancy for three rental buildings.
Coordinate the curing of DOB, DOH, HPD, DEC, DEP, and LPC violations.
Oversee resident services and communications to achieve customer satisfaction and retention.
Work with the maintenance team to maintain apartments, common areas, and grounds.
Assist with leasing when necessary, including pricing, marketing, showings, and issuing new leases.
Oversee recently vacated apartment turnovers to ensure quality and timely completion.
Respond to on-site emergencies outside normal business hours when needed.
Monitor and handle resident payments and collections with the accounting department, prepare accident and insurance claims, and schedule tenant move-ins and move-outs.
Desired Qualifications
A bachelor's degree or equivalent is preferred.
Bilingual Spanish is a plus.
Experience with Yardi software and CMS is helpful but not required.
Knowledge of building systems and building maintenance is preferred.
Familiarity with local real estate laws and regulations is helpful but not required.
The Assistant Property/Operations Manager will be expected to take an active role in supporting the execution of a multitude of asset-level operational and development initiatives for one of New York City’s premier real estate investment firms under general direction from the firm’s Director of Operations. The Assistant Manager will have the rare opportunity to learn the real estate business through a multi-faceted lens and gain invaluable experience with a holistic view of the firm’s investment strategies. Additionally, the Analyst will benefit from regular engagement with Principals and senior management team members.
This dynamic role will initially be focused on daily operations of a commercial building in Astoria, Queens while lending field and office assistance for apartment turns, a light construction team, property management and project management across Stellar’s portfolio. Primary responsibilities will include managing and overseeing third party contractors, a light construction team, building staff, property operations, and ongoing development projects with the ultimate goal of achieving the financial and operational objectives of the portfolio.
Assist in managing and overseeing all building staff, property operations, and ongoing development projects to achieve the financial and operational objectives of the business plan
Ability to assist in the management and deployment of a light construction crew and other field personnel including Superintendents.
Collaborate with the Director of Business Operations and Asset Managers to understand property-specific goals and assist in implementing plans to achieve those objectives.
Supervise and schedule apartment turnovers, coordinating with cleaning, painting, and maintenance teams to ensure standards and deadlines are met.
Execute on Key Performance Indicators as defined in the business plan
Assist with the hiring, training/onboarding, scheduling, and management of on-site building staff
Work with management to prepare and maintain operating and capital budgets and support the implementation and execution of construction projects on site
Assist procuring and monitoring third-party vendors and the reporting on status of ongoing projects
Compile and ensure completion of construction punch lists including project close-out documentation
Process and track vendor invoicing via AIA documents, lien waivers, & contractor affidavits
Assist in reviewing contracts, vendors, staffing, and maintenance practices to identify expense reductions
Oversee the lease renewal process and help negotiate renewal terms to retain occupancy for three rental buildings in the portfolio
Oversee resident services and communications to achieve high customer satisfaction and retention
Work with the maintenance team to ensure that apartments, common areas and grounds are maintained
Assist with the leasing process when necessary, including pricing, marketing, showings, and issuing new leases
Oversee turnover process of recently vacated apartments to ensure quality results and timely completion
Attend to emergencies on-site outside of normal business hours if/when needed
Additional operational tasks include: monitoring and handling resident payments and collections with the accounting department, preparing accident and insurance claims, and scheduling tenant move-ins / outs.
Bachelor's degree or equivalent preferred
1-3 years of relevant of experience in property management
Bilingual (Spanish) a plus
5 days on-site required (corporate and field)
Ability to travel to, and around, the Bronx and Yonkers locations
Ability to safely navigate a construction site
Must be able to sit and stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
A commitment to performing high-quality work in a collaborative environment on a growing team.
Ability to prioritize, identify and implement operational initiatives.
Ability to demonstrate self-motivation and an intellectual curiosity with a dedication to continually find ways to positively impact operational processes and key personnel to improve property-level performance.
Strong interpersonal skills with an ability to effectively communicate with individuals across all levels of the firm including building staff, leasing teams, and senior management.
Demonstrated ability to effectively communicate and manage a team
Strong organization skills with a penchant for paying attention to detail.
Strong customer service and verbal/written communication skills
Proficiency in MS Excel, PowerPoint and Word. Experience with Yardi software and CMS helpful, but not required.
Knowledge of building systems and building maintenance preferred.
Familiarity with local real estate laws and regulations helpful, but not required.