Experience Design Executive Director

Join us to shape the future of user experience, where your vision and leadership drive meaningful impact. You will have the opportunity to guide talented professionals, foster collaboration, and champion inclusive design. At JPMorganChase, we value creativity, innovation, and a commitment to accessibility. Your expertise will help us deliver extraordinary experiences for our customers and empower your team to grow and excel.

As an Experience Design Executive Director in CDAO Data Platforms, you will guide a team of professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. You will leverage your experience design principles to devise and enact innovative policies and processes that elevate the user experience and align with our organizational strategy. You will set quality benchmarks, manage asset delivery, and shape the direction of product initiatives. Your role is pivotal in promoting collaboration, inclusivity, and accessibility across multidisciplinary teams.

Job Responsibilities:

• Develop and implement user experience strategies aligned with business objectives
• Apply expertise in interaction design and information architecture to enhance offerings
• Lead, mentor, and inspire a team of experience designers, fostering collaboration and professional development
• Drive innovation by staying current with industry trends, accessibility standards, and emerging technologies
• Design methods to incorporate insights from key performance metrics, utilizing data fluency to inform decisions
• Optimize user experiences for diverse customer segments
• Build strong relationships with stakeholders and influence decisions
• Champion user-centered design principles across the organization
• Set quality benchmarks and manage asset delivery for product initiatives
• Advise senior management on complex experience design matters
• Promote a culture of collaboration and inclusivity

Required Qualifications, Capabilities, and Skills:

• Expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology
• Understanding of market trends, product knowledge, and technological advancements
• Ability to leverage emerging technologies and industry best practices to drive user experience outcomes

Preferred Qualifications, Capabilities, and Skills:

• Experience advising senior management on experience design strategy
• Familiarity with global user experience standards and multicultural design approaches
• Strong communication and stakeholder management skills
• Experience with enterprise-level digital transformation initiatives
• Ability to foster a culture of innovation and continuous improvement
• Knowledge of advanced analytics and data-driven design optimization
• Experience in leading cross-functional teams in a fast-paced environment