Client Delivery Manager

POSITION SUMMARY

The Client Delivery Manager is responsible for all activities associated with providing distinguished service to Breakthrough clients on a daily basis. A Client Delivery Manager must demonstrate strong communication, analytical and critical thinking skills along with the ability to build relationships with external clients and internal teammates.

This position is located onsite in Green Bay, WI.

JOB RESPONSIBILITIES

• Assemble and deliver transportation freight network performance reporting as part of Breakthrough’s Network Intelligence service.
• Use key performance metrics to identify transportation network issues and opportunities and make recommendations on corresponding actions.
• Support the clients use of FELIX Network Intelligence and Fuel Recovery programs
• Partner with Directors of Client Delivery on account planning in accordance with client events, strategic initiatives, and goals.
• Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email, phone communication, and Breakthrough’s FELIX platform.
• Enable flawless client transactions by ensuring 100% error resolution on a day-to-day basis.
• Deliver distinguished service to Breakthrough clients through timely and accurate operational reporting.
• Build new relationships and deepen current relationships with current client base.
• Plan and coordinate necessary resources to ensure successful implementation of new clients and/or new client initiatives.
• Provide Directors of Client Delivery with necessary data as input to solutions design and client roadmaps.
• Continually explore and grow knowledge of transportation and energy industry best practices and benchmarking metrics to apply to client relationships.
• Travel to client sites to discuss business opportunities and share industry best practices.

QUALIFICATIONS

• Bachelor's degree in a supply chain, business or analytics related field. In lieu, will consider 1-3+ years of proven account management, reporting analyst and/or data visualization experience.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Proven ability to manage multiple projects simultaneously with meticulous attention to detail.
• Quick and resourceful, team-player who is flexible, accurate and possesses strong analytical skills.
• Ability to anticipate clients' needs and match them with Breakthrough solutions.
• Ability to present and influence credibly and effectively.
• Transportation industry knowledge is preferred.
• Availability to travel as needed.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word).

DIVISION:

Breakthrough

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.