Associate Customer Service Specialist with European Languages
Medtronic
Associate Customer Service Specialist with European Languages
Medtronic
Medical device maker advancing therapies
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
We are looking for Customer Support Specialists with European Languages to join our teams in Warsaw, Poland. This isa great opportunityto become part of Medtronic, a global healthcare company that improves people's lives by providing innovative medical technologies, services, and solutions.
In this position, you will be able to use your proactive and problem-solving mindset while dealing with a wide range of customer support cases of varying complexity across different European markets.We are seeking candidates with professionalproficiencyin at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, Finnish, or English
You will needstrong communicationand customer service skills to provideaccurate, consistent, andtimelyoperational support to customers as part of the Medtronic Customer Support organization.
You will also provide support services to customers and internal stakeholders bydemonstratingan appropriate levelof knowledge of Medtronic products, processes, and policies, with the ability tomonitorinformation flows and resolve incoming issues. You will contribute to the company's goals in the areas of customer satisfaction and operational excellence.
Responsibilities may include the following and other duties may be assigned:
Representingthe company to external and internal stakeholders, being at ease with doing so via emails and the phone
Responding to customer inquiries and resolving customer issues ina timelyand professional manner
Processing customer requests and ensuringaccuratedocumentation of customer interactions
Coordinating with internal stakeholders to ensure customer needs are addressed effectively
Monitoring and following up on customer cases to ensure satisfactory resolution
Working together with other stakeholders to achieve desired outcomes, including other departments to inform, gain input, and support decision making
Regularly communicating with customers and internal departmentsregardingprocess-related information and changes
Required Knowledge and Experience:
Professionalproficiencyin English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish.
Minimum of 1 year of relevant experience in Customer Support, Customer Service, Shared Services, or a similar customer-facing environment
Experience using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications and tools
Proactive and investigative mindset witha high levelof attention to detail and good analytical skills
Team player who at the same time can work independently on moderately complex tasks under general supervision
Willingness to recommend process improvements to solve issues or improve efficiency
Previousexperience in an international customer support environment, as well as experience with CRM or ERP systems, would be an asset.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Medtronic develops medical devices that diagnose, monitor, and treat chronic diseases. Its products include implantables, sensors, and therapies used in cardiovascular care, diabetes management, and neurostimulation, working by interacting with the body to regulate or monitor physiological processes. The company differentiates itself through a long history of device development, strategic acquisitions like Covidien, and a broad, diversified portfolio across therapeutic areas. Its goal is to improve patients’ health outcomes by delivering integrated medical technologies and solutions for disease management.
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