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Teleperformance

Outsourced customer experience management services

Fraud & Risk Analyst - Cantonese

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

  • A minimum of 3 years of practical fraud risk management experience.
  • Experience and familiarity with fraud surveillance and monitoring systems is advantageous.
  • Experience in law enforcement and investigation processes is an added advantage.
  • Good working knowledge of cyber fraud and social engineering methods.
  • Knowledge of the financial services industry, specifically banking.
  • A university degree or equivalent is preferred.

Responsibilities

  • Manage responses to fraud incidents escalated to Fraud Risk Management.
  • Conduct investigations, book fraud losses, and report them in a timely manner.
  • Perform root cause analysis and suggest improvements to controls and processes.
  • Maintain an effective market intelligence network and working relationships with industry members to stay current on fraud management developments, threats, and trends.
  • Proactively propose additional or new mitigating measures to manage emerging fraud risks based on changing fraud trends and landscape.
  • Recommend and assist in developing infrastructure support for Fraud Risk Management functions.
  • Support fraud risk awareness by providing staff training, guidance, and advisories to Business and Support Units on fraud incidents.

Desired Qualifications

  • Experience and familiarity with fraud surveillance and monitoring systems.
  • Experience in law enforcement and investigation processes.
  • A university degree or equivalent.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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