F

Fin

AI-powered customer experience agent platform

Account Executive - Midmarket

Account ExecutiveUpdated on Nov 10
Full-timeChicago, IL, USA$203.5k - $243.1k

About the Job

Requirements

  • At least 4 years in a quota-carrying closing role selling Software as a Service or Database as a Service, with a track record of meeting and exceeding quota.
  • Experience winning new business and managing existing customers through retention, renewals, and expansion; strong experience in one with a clear appetite for the other is also welcome.
  • Experience, passion, and success in outbound prospecting.
  • Proven success navigating procurement, complex renewals, and senior decision-makers.
  • Experience selling products with technical complexity or thorough implementation.
  • AI fluency or a deep interest in AI tooling, with the ability to translate technical capability into customer value.
  • Ability to work in a fast-moving, evolving organization across inbound, outbound, and existing-customer opportunities.
  • Proof of eligibility to work in the United States is required.

Responsibilities

  • Lead the growth and adoption of Fin across the MidMarket territory, covering new prospects and existing customers.
  • Manage the full new-business sales cycle from prospecting to close through a consultative approach.
  • Own and grow a portfolio of existing customers by driving expansion, retention, renewals, and long-term loyalty.
  • Engage executives and operators to uncover pain points, position AI-driven solutions, and connect Fin to business impact.
  • Build data-backed territory and account plans targeting new logos, upsell, cross-sell, and multi-business-unit expansion.
  • Manage a high volume of deals, including complex six-figure opportunities across new and existing business.
  • Articulate Fin’s value and differentiation using Command of the Message and MEDDPICC; training is provided if needed.
  • Run the business with discipline through quarterly business reviews, territory planning, and weekly and monthly forecasting across new business and renewal pipelines.
  • Track and communicate growth metrics, including retention, adoption, and platform expansion.
  • Partner with Sales Leaders, Sales Engineers, Customer Success, and the wider solutions team to win flagship logos and grow strategic accounts.
  • Bring customer feedback to Research and Development, Product, and Marketing, translating customer needs into product innovation and go-to-market alignment.
  • Use internal artificial intelligence tooling and enablement.
  • Mentor peers and share successful sales approaches.

Desired Qualifications

  • Experience selling AI-powered products.
  • Written and verbal communication adapted to senior stakeholders and technical teams.
  • Ability to build long-term partnerships across multiple levels of complex organizations.
  • Demonstrated leadership and influence within the team and across functions.
  • Growth mindset, intellectual curiosity, and ambition.

About the Company

Fin

AI-powered customer experience agent platform

Fin builds AI software for customer experience, featuring Fin, an AI agent that engages customers across service, sales, and ecommerce, and Intercom, a helper desk platform for human-assisted support. The Fin agent works through voice, chat, email, social channels, and Slack, performing multi-step tasks like updating accounts, processing refunds, or troubleshooting via its API, data connectors, and MCP, with Fin Operator monitoring and tuning for ops teams. It runs on proprietary Apex models trained for customer service and integrates with tools like Salesforce, HubSpot, and Freshdesk, alongside native Intercom workflows. Fin charges on outcome-based pricing per resolution, serves more than 12,000 customers, and was acquired by Salesforce in 2026 to continue growing in the AI customer-service space.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$490.8M
Headquarters
San Francisco, CA
Founded
2011

Recently Posted Jobs

Explore more opportunities at Fin

See more jobs