Configuration Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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The service

Spektrum delivers end-to-end Communications and Information Systems (CIS) services to NATO CIS Support Units on an outcome basis: service desk and end-user support, provisioning and IMAC, CIS operations, systems, network and cyber security services, collaboration and VTC, logistics and configuration management, engineering, projects, exercise and surge support, service transition and training. Personnel work as part of one integrated, cleared on-site team, under Task Orders issued by the client, and are cross-assigned across services within their competence.

Internal reference – Labour categories covered

• L11 Configuration Manager

Configuration Manager

Role Background

The Configuration Manager maintains accurate, controlled configuration information for the CIS estate. The role is responsible for CMDB integrity, configuration baselines, asset-to-service mapping, configuration audits and change impact assessment, in line with ITIL practices.

Role Duties and Responsibilities

• Apply tools, techniques and processes to track, log and correct information related to configuration items in the CMDB.
• Verify and approve changes to protect assets and components from unauthorised change, diversion and inappropriate use.
• Ensure compliance with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates.
• Perform configuration audits, check information accuracy and take corrective action; keep CMDB and physical inventory aligned.
• Develop, document and implement changes from requests for change; apply change control procedures and report on change requests.
• Create and maintain an accurate asset register and produce reports and analysis to support asset management decisions.
• Monitor and log the service provided against service level agreements.
• Undertake basic risk management and maintain documentation of risks, threats, vulnerabilities and mitigation actions.
• Apply data modelling and design techniques; establish, maintain and communicate data structures.

Essential Skills, Experience and Certifications

• Higher vocational training in a relevant discipline with at least three years of post-related experience, or secondary education with at least five years.
• At least three years of practical experience across all configuration management disciplines in a configuration management role.
• Very good technical understanding of ITSM tools, such as BMC Remedy ITSM Suite v9.1 or later.
• Good understanding of the infrastructure hosting ITSM tools, including MS SQL Server and Oracle databases.
• Practical experience with ITIL change and configuration management best practice.

Desirable Skills, Experience and Certifications

• ITIL Foundation certification.
• Experience with BMC Atrium CMDB / BMC Discovery.
• Experience in NATO or other international military/civilian environments.

Language Proficiency

• Professional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).

Working Location

• Izmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.

Working Policy

• On-site, normal working hours.

Travel

• Travel to other NATO sites in the area of responsibility may be required.

Work Eligibility

• Must hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).

Security Clearance

• Valid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.