Doorman

Job Description

Job Description

As a Doorman at Fairmont Doha, you are the first point of contact for our guests. You will create a memorable arrival and departure experience by offering a warm welcome, personalized assistance, and elegant hospitality reflective of the Fairmont brand. The Doorman ensures smooth traffic flow at the hotel entrance, supports guest needs, and upholds the highest standards of luxury service.

Key Responsibilities

• Warmly welcome guests upon arrival with courtesy, professionalism, and grace
• Offer assistance with doors, luggage, transportation, and directions
• Provide personalized service by recognizing returning guests and using guest names when possible
• Maintain a polished and friendly demeanor while anticipating guest needs
• Escort guests to the lobby when needed and coordinate with Bell Attendants for luggage handling
• Manage vehicle flow at the main entrance to ensure safe, efficient, and orderly operations
• Assist with valet coordination as required and notify the valet team of arriving vehicles
• Ensure the driveway and entrance areas remain clean, organized, and free of obstructions
• Liaise with Bell Desk, Valet, Concierge, and Front Office teams for seamless guest service
• Communicate guest arrivals, VIP status, and special requests promptly to relevant departments
• Assist with courier deliveries, taxis, ride requests, and private transportation arrangements
• Observe and report any suspicious activity to security immediately
• Support emergency procedures, including crowd control and evacuation assistance
• Ensure all safety and brand standards are followed at all times
• Maintain impeccable grooming and a professional appearance in accordance with Fairmont grooming standards
• Embody Fairmont’s values, service culture, and commitment to luxury hospitality

Qualifications

• Previous experience in a luxury hotel or guest service role preferred
• Excellent communication and interpersonal skills
• Strong customer service focus with the ability to anticipate guest needs
• Physically able to stand for long periods and lift luggage when required
• Fluent in English; additional languages are an an advantage

Additional Information