Global People Business Partner

As a Global People Business Partner at Trustpilot, you will be at the forefront of creating a smooth employment experience while delivering both operational and strategic HR initiatives that resonate across our global teams. You’ll collaborate closely with Corporate, Customer, and Studio functions - including Legal, Privacy, Finance, People, and more - spanning our key locations in London, Edinburgh, Copenhagen, and New York.

In this role, you’ll define and implement against the People priorities that enable our teams to excel. Acting as a trusted advisor to leadership, you’ll ensure that our HR strategies are not only aligned with business needs but also create a work environment where our people can achieve their full potential and do the best work of their lives.

What you’ll be doing:

• Serve as a trusted advisor to Corporate, Customer, and Studio leadership, aligning people priorities with strategic goals and building robust relationships through expert HR guidance
• Define, deliver, and implement key HR initiatives in partnership with People Team CoEs, focusing on Talent, Organisational Development, Reward, and DE&I to cultivate a diverse and inclusive culture
• Champion the People Partnering operating model, ensuring teams receive effective HR support and guiding leaders through periods of transformation and change
• Oversee the full employment journey, improve and optimise processes like career development, performance management, talent planning, and employee engagement, while addressing emerging trends with the Employee Relations Partner
• Develop and execute talent and retention plans, as well as L&D and capability-building initiatives, to support business goals and retain key talent
• Collaborate with corporate stakeholders (e.g., Compliance, Legal, Finance) to ensure communication and cross-divisional work is delivered effectively
• Partner with the Talent Acquisition team on recruiting leadership roles
• Aside from BAU PBP responsibilities + working with CoE (both in design and delivery) all PBP need to have the capability to run global projects and take ownership of global topics.

Who you are:

• Experienced generalist People Business Partner, ideally in supporting Corporate Functions and Marketing, and Business Partnering with senior stakeholders, including Directors.
• An understanding of UK labour laws (European labour laws are beneficial) and skilled in navigating complex HR issues with a solution-oriented mindset.
• Proven ability to thrive in high-growth and rapidly changing environments, demonstrating initiative, adaptability, and an agile approach to process improvement.
• High interpersonal and communication skills with the ability to coach, influence, and build credibility quickly at all levels.
• Strong analytical skills, capable of synthesising complex information and delivering insightful management presentations with high accuracy and attention to detail.
• Broad exposure across HR functions, including recruitment, performance management, talent management, employee relations, and compensation.
• Committed to purposeful outcomes, upholding a positive frame of mind, and adept at expedited task completion.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

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