Experience Senior Living

Senior living developer and operator

Resident Services - Front Desk Concierge

Reception & Front DeskConfirmed live in the last 24 hours

Full-timeFort Collins, CO, USA$20 - $21 /hrIn-person

About the Job

Requirements

Experience as a concierge or in a customer service role is preferred.
One to two years of experience working with seniors is preferred.
Demonstrate independent judgment and discretion when deciding what is in the best interest of the customer being served.
Communicate verbally, in writing, and through pictures when necessary.
Use time efficiently and operate standard office equipment.
Use computers, an iPad or tablet, word-processing software, internet access, and email effectively.
Possess a valid driver's license and an acceptable driving record under the company's Motor Vehicle Policy if driving responsibilities are required.
Work varied schedules, including weekends, evenings, and holidays.

Responsibilities

Serve as a point of contact for the needs, requests, and complaints of residents, families, guests, vendors, and staff.
Understand customer needs, requests, or concerns and help provide personalized solutions and positive service.
Answer calls within three rings, determine their nature, and relay information or route calls appropriately.
Take detailed messages, including the caller's name, date, time, return phone number, and other pertinent information, and ensure they reach the intended person promptly.
Coordinate services for residents and families, including dry cleaning, grocery and drug-store deliveries, dinner reservations, beauty-parlor services, theater and movie tickets, transportation to events and appointments, and errands; follow up to confirm satisfaction.
Contact new residents and families within their first week to introduce concierge services and welcome them to the community.
Answer questions and direct people to nearby community resources as appropriate.
Coordinate the community transportation schedule by monitoring requests, preventing chauffeur conflicts, and providing written confirmations to all parties.
Liaise between the culinary department and guest meal reservations, providing written confirmations to all parties.
Make reminder calls to residents who are not in the dining room and maintain RSVP lists for community events, family events, and special meals.
Maintain community security by following procedures and monitoring resident and guest sign-in and sign-out logs.
Keep the reception, lobby, and welcome area safe, clean, and organized in accordance with procedures, rules, and regulations.
Receive and sort incoming mail and deliver it as appropriate.
Receive and log packages arriving at the community.
Perform other duties as assigned.

Desired Qualifications

Experience as a concierge or in a customer service role.
One to two years of experience working with seniors.

Resident Services (Front Desk Concierge) PRN

Experience Senior Living · Fort Collins, United States · Full-time · Posted 2026-11-05

Salary: USD 21–21

Workplace: on_site

Department: Resident Services

Description

The Experience Senior Living Team is beyond thrilled to announce the opening of our newest community The Gallery at Fort Collins, planned for opening in March 2026! As we finalize construction, we are beginning to identify the team that will help to successfully open the doors and welcome residents through grand opening and beyond.

We are looking for a Resident Services to join our amazing team!

Shift: PRN

Responsibilities:

Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.
Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.
Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.
Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory
Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
Answers questions and directs appropriately to nearby community resources.
Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience.
Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.
Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.
Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.
Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
Receive and sort incoming mail. Deliver mail as appropriate.
Receive and log all packages that arrive at the community.
May perform other duties as assigned.

Requirements

Experience as a Concierge, or experience in a customer service role is preferred.
One (1) to two (2) years of working with seniors preferred.
Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.
Ability to communicate verbally, in writing, and through pictures when necessary.
Able to exude confidence and patience with all interactions.
Ability to manage time efficiently.
Able to operate standard office equipment.
Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
Able to think creatively and independently to meet worthwhile objectives.
Able to be innovative to create and generate solutions.
Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
Expected to be punctual, neat, clean, and professional in appearance.
Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation: $20.00 - $21.00/hour

Application Deadline: We anticipate reviewing applications through December 4, 2026.

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About the Company

Experience Senior Living

Senior living developer and operator

Experience Senior Living is a developer and operator of senior-living communities. Its communities may provide independent living, assisted living, and memory care along with dining, activities, and resident services. Development and central teams create and support properties while community staff deliver daily operations and care. Work includes caregiving, nursing, culinary, sales, activities, maintenance, development, and corporate disciplines. The scope is Experience Senior Living and its own community portfolio. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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