Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As the Recoveries Officer, you will be responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases. When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives. This role also acts as a technical reference point for Recovery Officers and claims operations staff.

How you'll make an impact

Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers;
Maintain high levels of communication and provide specialist technical assistance where appropriate, to all relevant internal and external stakeholders to reduce potential overpayments;
Liaise with internal parties to obtain information relevant to the recovery cases;
Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes;
Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur;
Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls.

About you

Proven Workers Compensation or Personal Claims Management experience;
Experience in managing recovery cases;
Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes;
Understanding of relevant legislative provisions surrounding recoveries and debt collections;
Experience working within public liability framework;
Understanding of relevant legislation including the Motor Vehicle Act 1959, Road Traffic Act 1961, Civil Liability Act 1936, Return To Work Act 2014, Workers Rehabilitation and Compensation Act 1986

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Arthur J. Gallagher & Co.

Recoveries Officer

About the Job

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Responsibilities

About the Company

Arthur J. Gallagher & Co.

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