Chattanooga, TN, USA+1 moreMore locations: Atlanta, GA, USA
RemoteRemote role; ideally based in Atlanta, GA or Chattanooga, TN.
Sales & Account ManagementAccount Executive, Business Development & Partnerships
About the job
Requirements
Proven experience managing a remote and/or offshore sales or call center team; moving experience is not required.
A track record of improving conversion in a phone- and text-based sales environment.
Strong sales fundamentals, including understanding sales funnels and coaching agents to improve their performance regardless of tenure.
Comfort building and refining sales scripts, rather than only enforcing existing scripts.
Hands-on, data-driven working style and comfort operating without a large management layer above or below.
Demonstrated sales management ability; sales skills are weighed more heavily than years of experience.
Responsibilities
Manage and coach a remote, onshore, and offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers.
Determine the appropriate number and structure of agents to meet performance standards, adjusting team size as volume and goals change.
Build and continually improve sales scripts covering objection handling, competitive positioning, value building, and pain discovery.
Set and enforce outreach cadence and follow-up discipline across the customer relationship management system and calling/texting platforms, including meeting fast lead-response service-level agreements.
Conduct daily quality monitoring by reviewing calls and texts, coaching agents one-on-one regardless of tenure, and turning observations into concrete script and process improvements.
Own lead hygiene in the customer relationship management system, ensuring every lead is properly logged, assigned a status, and worked.
Track and report team performance and funnel-conversion metrics, identifying opportunities and risks.
Partner with marketing and product teams on lead quality and friction points in the web booking flow.
Oversee the partner recruiting function, setting strategy and standards for identifying, recruiting, and onboarding moving companies and carriers onto the platform, and ensuring the recruiting team meets pipeline and onboarding goals.
Desired Qualifications
Experience with customer relationship management and calling/texting platforms in a sales environment.
Experience in moving, relocation, home services, or another managed marketplace business.
Experience building a sales function from scratch in a lean or scrappy environment.
About Bellhop
Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're a lean, fast-moving team focused on building the best experience in the industry — for our customers, our moving and carrier partners, and the people who work with us..
The Role
Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards.
This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.
What You'll Do
Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
Determine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals change
Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
Set and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAs
Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
Track and report team performance and funnel conversion metrics, flagging opportunities and risks
Partner with marketing and product on lead quality and friction points in the web booking flow
Partner Recruiting
In addition to managing our consumer sales team, this role also oversees Bellhop's partner recruiting function — a team responsible for prospecting, recruiting, and onboarding new moving companies and carriers onto Bellhop's platform. You'll set the strategy and standards for how we identify and bring on the right partners, and ensure the recruiting team is consistently hitting its pipeline and onboarding goals.
What We're Looking For
Proven experience managing a remote and/or offshore sales or call center team. No moving experience required
A track record of improving conversion in a phone- and text-based sales environment
Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
Comfortable building and refining scripts, not just enforcing existing ones
Hands-on and data-driven; comfortable operating without a large management layer above or below you
We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
Nice to Have
Experience with CRM and calling/texting platforms in a sales environment
Experience in moving, relocation, home services, or another managed marketplace business
Experience building a sales function from scratch in a lean or scrappy environment
Compensation & Location
Full-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TN
Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)