SPT Labtech

Designs and manufactures liquid handling instruments

IT Manager

System AdministrationConfirmed live in the last 24 hours

Full-timeMelbourn, Royston, UKIn-person

About the Job

Requirements

Demonstrable hands-on experience maintaining networks, servers and Microsoft 365 environments.
Experience owning a helpdesk or service desk function, including queue management, service-level agreements, escalation protocols and ticket workflows.
Independent working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis.
Working knowledge of Windows Server environments.
Experience administering Microsoft 365 or Google Workspace and the associated administration tooling.
Strong user lifecycle and access management experience across multiple systems.
Experience with hardware and software asset management.
Hands-on technical strength, with experience mentoring or supervising IT staff.
Ability to own a service function end to end and work in a process-driven manner.
Ability to represent IT professionally, communicate clearly and manage stakeholder expectations across all levels.
Ability to work across multiple sites and time zones.

Responsibilities

Build, run and maintain the systems the business relies on, including networks, servers and Microsoft 365.
Keep networks, servers and systems running, patched, secure and performing well, and administer Microsoft 365 day to day.
Set team standards, service-level agreements and escalation protocols, and act as the first point of escalation for the operational team.
Report operational performance to the IT Director, including queue metrics, service-level agreement adherence, volume trends and team capacity.
Own helpdesk queue management, ensuring tickets are triaged, routed and resolved within agreed timeframes.
Own asset management, user lifecycle processes for starters, leavers and role changes, and day-to-day Microsoft 365 administration.
Oversee procurement of hardware and peripherals, and own IT documentation, including standard operating procedures, frequently asked questions and user guides.
Provide hands-on networking support for connectivity issues, VPN faults, switch-level troubleshooting and network access management.
Support server and infrastructure maintenance alongside the Cyber Security Engineer, with structured knowledge transfer to build infrastructure depth over time.
Own day-to-day security operations, including policy enforcement, multifactor authentication compliance, endpoint compliance, antivirus alert triage and the phishing simulation programme.
Maintain user access and permissions across all systems, applying least-privilege principles.
Support and mentor a small team consisting of a Support Engineer and an IT Technician through regular one-to-ones and development conversations.
Set technical standards and decide how the infrastructure grows.

Desired Qualifications

Experience with Intune or mobile device management device management.
Experience running security awareness activities such as phishing simulations or security training.
Experience in a multi-site or international IT environment.
Experience working alongside or transitioning to a managed security model, including managed detection and response, security information and event management, or CVAR.

IT Manager

SPT Labtech · Cambridge, United Kingdom · Full-time · Posted 2026-10-23

Workplace: on_site

Department: IT

Description

SPT Labtech is looking for a hands-on IT Manager to build, run and maintain the systems our business relies on. This is a newly created role reporting to the IT Director, and the technical owner of our networks, servers and Microsoft 365 environment.

You’ll keep our networks, servers and systems running, patched, secure and performing well, and administer M365 day to day. You’ll also act as the go-to technical expert for a small support team, guiding and mentoring them as the escalation point. If you can hit the ground running on networking, M365 and server maintenance, there’s real scope to shape how we do things: you’ll set the technical standards and decide how our infrastructure grows.

About us:

Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that's truly making a difference?

Your key responsibilities will include:

Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
Maintaining user access and permissions across all systems, applying least privilege principles
Supporting and mentoring a small team (a Support Engineer and IT Technician) through regular 1:1s and development conversations

Skills & Attributes

You will be:

Hands-on and technically strong, with experience mentoring or supervising IT staff
Organised and process-driven, comfortable owning a service function end to end
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
Hands-on and self-directed, happy to switch between management and technical work
Comfortable working with colleagues across multiple sites and time zones

The essentials:

Demonstrable hands-on experience maintaining networks, servers and Microsoft 365 environments
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
Working knowledge of Windows Server environments
Experience administering M365 or Google Workspace and the associated admin tooling
Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

Intune or MDM device management experience
Experience running security awareness activities such as phishing simulations or security training
Experience in a multi-site or international IT environment
Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Apply

Apply at SPT Labtech

About the Company

SPT Labtech

Designs and manufactures liquid handling instruments

SPT Labtech designs and manufactures automated instruments for life sciences, focusing on liquid handling and sample management. Its products automate tasks such as high-throughput screening, low-volume liquid handling, and automated assay development, using robotics, precise pipetting, and software-controlled workflows to run experiments with minimal human intervention. The company differentiates itself through reliable, easy-to-use systems that integrate hardware with consumables and support services, serving pharma, academia, and research organizations worldwide. Its goal is to speed up life-science research and drug discovery by providing scalable, automated solutions that streamline experiments and improve data quality.

Company size: 201-500
Company stage: Acquired
Total funding: Not listed
Headquarters: Melbourn, United Kingdom
Founded: 2001

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