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ARS

Residential HVAC, plumbing repair and installation

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeSan Jose, CA, USAIn-person

About the Job

Requirements

  • A bachelor's degree or an equivalent combination of education and experience is required.
  • At least 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business are required.
  • A consistent track record of meeting and exceeding revenue objectives is required.
  • Strong oral and written interpersonal and communication skills are required.
  • The ability to self-start and motivate a group to act as a team toward a common goal is required.
  • The ability to analyze cost and forecast data to ensure alignment with the Division’s goals and objectives is required.
  • The ability to build a team culture by recruiting, motivating, and training staff is required.
  • The ability to review and promote the maintenance of a safe, accident-free, and healthy work environment is required.
  • Demonstrated proficiency with multitasking, time management, prioritization, and planning is required.
  • Excellent analytical skills, financial acumen, and attention to detail are required.
  • Computer proficiency is required.

Responsibilities

  • Hold full operational responsibility for profit-and-loss-related activities.
  • Establish a team culture among service center personnel and hold the team to a high standard of customer satisfaction.
  • Consistently administer company policies and procedures throughout the service center.
  • Monitor and maintain personnel job satisfaction by completing annual performance evaluations and salary reviews thoroughly and in a timely manner.
  • Prepare business forecasts, budgets, and other reports, and monitor the timely flow of paperwork necessary to the service center.
  • Assist in recruiting, selecting, and training all service center employees.
  • Analyze financials to identify trends and prospective problem areas, and take immediate action based on findings.
  • Optimize the service center to provide service, complete tasks, and perform efficiently.
  • Develop new programs and execute established plans to meet and exceed sales goals.
  • Maintain a working knowledge of competitors, develop innovations to maintain market leadership, and share best practices across the organization.

Desired Qualifications

  • HVAC or construction experience is preferred but not required.
  • Microsoft proficiency is preferred.

About the Company

ARS

Residential HVAC, plumbing repair and installation

ARS Rescue Rooter provides heating, cooling, and plumbing repair, maintenance, and installation services for homeowners. It operates seven days a week and emphasizes quick, reliable service for residential HVAC and plumbing needs. The service model centers on sending technicians to perform repairs or installations, backed by maintenance plans. A key differentiator is the Exceptional Service Guarantee, which promises to meet customer expectations or offer a full refund within one year of the service. Revenue comes from service fees, maintenance plans, and equipment sales. The company also engages in community initiatives and sponsorships to support the neighborhoods it serves. Overall, the goal is to keep homes comfortable and customers satisfied by delivering dependable, professional home-services support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Memphis, TN
Founded
1975

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