Dual Service Technician

DUAL SERVICE TECHNICIAN – ALLENTOWN, PA

SMART CARE SOLUTIONS

About the Role:

As a Hot & Cold Service Technician, you will become a trusted advisor to your customers by consistently delivering innovative solutions to predict and prevent kitchen equipment failure, contributing to the success of thousands of restaurants, hotels, grocery stores, hospitals and other commercial customers.

What Will Your Day Look Like?

• Perform troubleshooting, repair, and preventative maintenance on commercial foodservice equipment including, but not limited to, refrigeration equipment, cooking equipment, beverage equipment, and dish machines.
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Partner with manufacturers to troubleshoot and resolve technical issues efficiently.
• Replace parts, recommend system improvements, and deliver excellent customer service.
• Follow safety protocols, document service work, and stay organized in a fast-paced environment.

Shared Success Starts Here:

• On-the-job training with available on-demand technical support.
• Company service vehicle, fuel card, tablet, and cell phone provided for business use.
• Professional company uniforms provided.
• Market-leading benefits program, including 401(k) and paid time off.
• Advance your career with opportunities to earn CFESA certifications and move into leadership roles.

Qualifications:

• 3+ years Hands-on technical experience (refrigeration, appliance repair, HVAC, military, or similar)
• EPA Universal Certification required
• Experience with ice machines and commercial refrigeration systems in supermarkets, restaurants, grocery stores, convenience stores, and other commercial facilities
• Flexibility to participate in on-call rotations (nights and weekends)
• High school diploma or equivalent
• Possess and maintain all licenses, certifications, and registrations required to service commercial hot-side and cold-side equipment
• Valid state-issued Real ID driver's license with a clean driving history

Physical Requirements:

• Ability to lift to 70 pounds regularly
• Ability to frequently bend, kneel, push, pull, reach, and squat throughout the workday.
• Ability to work on ladders, rooftops, elevated platforms, and in confined or tight spaces when necessary.
• Ability to work in hot, cold, wet, humid, freezing, and other challenging environmental conditions.
• Ability to work around moving mechanical parts, pressurized equipment, open flames, heated surfaces, liquids, and electrical hazards.
• Ability to safely operate hand tools, power tools, testing equipment, and related service equipment.
• Ability to distinguish colors, read technical documents and gauges, and perform diagnostic work.
• Frequent driving to customer locations, including extended periods of sitting.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].