Journey Technician

Working Hours/Days

Monday - Friday 6:30A - 3:00P Overtime as needed

Overview

Altorfer Industries, Inc is seeking out a professional Journey Technician at our Mokena, IL location. The scope of this position is to perform service repairs to include components and other general repairs, troubleshooting and maintenance; providing superior service and representing Altorfer’s professional image.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILIITIES (including, but not limited to):

• Utilize safe work practices while adhering to all company policies and procedures related to Safety.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Candidate needs to uphold full ownership of job.
• Ability to properly and completely fill out all service reports, inspection checklists and labor entries within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to supervisor.
• Ability to use SIS2.0, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Works in an efficient and timely manner.
• Capable of in-depth electrical, hydraulic and powertrain related troubleshooting using prescribed tooling, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including personal tooling.
• Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards and company provided training.
• Redos or excessive labor do not exceed 1% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to technician’s neglect or abuse.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE: High School Diploma or equivalent, five years Heavy Equipment experience is a must. Proficient with Excel and email. Accredited schooling is a plus.

SKILLS/ABILITIES:

Ability to perform high quality repairs in an efficient fashion, and maintain a clean working environment while working in the shop. Must be able to work independently. Ability to use resources for information (when written documentation is not available). Has good decision making practices and ability to follow directions . Demonstrates effective communication while representing Altorfer’s professional image to customers and office personnel. Must have good organizational skills and ability to write technical reports. Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

Altorfer Industries offers an industry leading compensation and fully funded union benefits:

• Employer funded Union Healthcare & Union pension
• Paid Holidays
• 3 paid personal days
• Paid Funeral Leave
• Vacation: 1 week (40 hours) of vacation after 1 year of full-time employment
• Education Assistance
• Tool Insurance

Pay Rate : $50.59 - $54.58 Per hour

Posted Min

USD $50.59/Hr.

Posted Max

USD $54.58/Hr.

Physical Requirements/Working Conditions

This position works the majority of time in a construction equipment shop. May work in the field or jobsites as needed. May on a continuous basis walk, bend and lift up to 100lbs. At times you may be required to move/operate equipment to figure out what maintenance needs to be performed. The noise level in the shop environment is usually moderate to high. This position also spends a portion of time in an office environment. May, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be flexible to work Saturdays and overtime as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.