Product Quality Analyst - Worldwide Grocery Stores Private Brands Product Quality

Description

The Worldwide Grocery Private Brands team is looking for a Product Quality Manager who is passionate about ensuring our products meet or exceed customer expectations. You will join a dynamic, fast-paced, collaborative work environment where you will help build and scale our business across physical stores and online channels in North America.
This role ensures that products are consistently produced and meet our quality expectations. You will drive activities across several stakeholder teams including Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food and other CPG items. The position focuses on monitoring product performance of launched products, managing trend analysis, customer complaint issue identification, and facilitating product and process improvement initiatives with suppliers and internal cross-functional teams.
This is a hands-on role that combines product quality management with laboratory work. In addition to driving quality programs, you will conduct and oversee quality assurance testing, including first production testing, shelf-life verification, and consumer complaint investigations, while maintaining accurate documentation, laboratory equipment, and retention sample inventory. You will also leverage data and mechanisms to identify defects, track quality performance, and drive improvements that maintain customer trust in our brands and products.
The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements. The successful candidate will be self-motivated, comfortable working with data and identifying trends from large data sets, have high attention to detail, a strong vision for quality standards and programs, and the ability to develop sound recommendations for product and process improvements. This candidate must be able to build and maintain strong working relationships across teams, earn trust and influence others, be solution oriented, have solid problem-solving skills, communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.

Key job responsibilities
- Support a robust product quality program across both pre-launch and post-launch initiatives.
- Conduct and oversee laboratory quality testing, including first production testing, shelf-life verification, and consumer complaint investigations; execute testing protocols and document results accurately in designated quality data management systems, adhering to standard operating procedures and safety protocols.
- Maintain laboratory equipment, perform calibration, and manage retention sample inventory and storage monitoring.
- Support the Quality Surveillance program to monitor product performance post-launch, analyzing large sets of customer feedback data (ratings, concessions, complaints) to identify product, process, and supplier improvement opportunities and drive improvement initiatives.
- Support business selection health assessments, influencing cross-functional teams based on quality performance metrics to drive remediation, reformulation, or product discontinuation decisions.
- Use and help optimize quality dashboards and reporting mechanisms to track program, product, and supplier performance metrics.


A day in the life
No two days look exactly alike in this role, but most blend hands-on lab work with product quality program management. You might start your morning in the laboratory, running first-production or shelf-life testing on newly launched items and documenting results in our quality systems, then shift to reviewing customer feedback trends (ratings, concessions, and complaints) to spot emerging quality issues. Throughout the week, you will partner closely with a product category, supporting the product quality development of new items from early formulation through launch, helping ensure quality requirements are built in from the start. By midday, you could be working with Product Development, Food Safety, or a supplier on a defect investigation or a business selection health assessment, translating what the data and the bench tell you into concrete remediation or reformulation recommendations. Afternoons often involve maintaining lab equipment and retention samples, refining a quality dashboard, or preparing performance metrics to influence cross-functional decisions. Throughout, you will balance the precision of laboratory testing with the bigger-picture work of keeping our food and other CPG items meeting the quality standards our customers expect.

About the team
Our team is dedicated to identifying and mitigating WWGS PB product quality risks that protect Amazon's customers, partners, and operations. We work collaboratively across the organization to build and refine the processes, controls, and mechanisms that keep our business compliant and resilient. We value curiosity, clear communication, and a commitment to continuous improvement. As we look ahead, we are focused on scaling our programs and integrating new tools and approaches to stay ahead of emerging challenges. Joining our team means contributing to work that has a direct, meaningful impact on trust and quality at Amazon.

Basic Qualifications

- Experience in the Quality Assurance/testing domain
- Experience performing accurate data entry and analysis
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- 2+ years of experience in product or program management, product development, or quality management of food and other CPG items.
- Hands-on experience with laboratory equipment and food testing methodologies (physical, chemical, or microbiological).
- Experience with laboratory equipment maintenance and calibration, and retention sample inventory management.
- Strong analytical skills, including the ability to distill, synthesize, and draw conclusions from large amounts of data.
- Experience in analyzing customer feedback data and trend analysis.
- Excellent communicator (written, oral, presentation), comfortable communicating with technical and non-technical team members.
- Proven track record for cultivating strong relationships with key internal and external partners.
- Ability to drive decisions under time pressure without compromising safety or compliance of products.
- 2+ years of experience using Microsoft Excel.
- Bachelor's degree or above

Preferred Qualifications

- Experience interpreting data and making business recommendations across leadership and cross-functional teams
- Bachelor's degree in Food Science, Chemistry, Biology, or a related field.
- Knowledge of HACCP and food safety systems.
- Food manufacturing quality assurance experience, site operations, or site quality controls.
- Familiarity with food industry regulations, standards, and quality management systems.
- Experience with Private Brands or consumer goods manufacturing, preferably in regulated spaces.
- Experience leveraging AI tools, including validating quality of output.
- Diversified experience with the entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback).
- Experience with continuous improvement programs and procedures.
- Experience with advanced use of SQL for data mining and business intelligence, or experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.