Quality Manager

In addition to meeting the necessary qualifications the selected candidate should be comfortable working in an open, team‑oriented environment with several colleagues, which will include open-office settings with other staff levels.  This position is based in Japan, primarily at a customer location aboard MCAS Iwakuni in support of a Base Operations & Support contract.  The ideal candidate is located in Japan as either a Citizen, Permanent Resident, SOFA Dependent or otherwise does not require housing or sponsorship to be legally employed in Japan.

Performance Location: Marine Corps Air Station, Iwakuni, Japan.

Working Environment:

This position will be responsible for providing leadership and direct oversight of the Quality Program across multiple functions, making decisions, managing work requirements and communications to the USG, Corporate and other Managers, in an environment that requires flexibility, adaptability, and responsiveness. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive, with potential exposure to the risks associated with traveling to and working in these work locations.  The position requires continuous visual attention when reviewing documents, frequent verbal and auditory communication, and sustained mental focus. Strong planning and organizational abilities are essential, as well as the capability to meet deadlines.

Work Schedule: This position works on-site ten hours per day five days per week minimum to overlap Gov’t Working Hours (0800-1630), with an exception for USG holiday schedule.  Traditional in-person attendance expectations (non-hybrid). 

Major Duties and Responsibilities:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals.  Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• Provide general support of continuous improvement and Quality Management techniques and facilitate product line and/or service support application of those techniques, recommend training, tools, and methods for Quality Management Applications.
• Align the Quality Management function with the performance needs of the product line and/or service support application.
• Manage and maintain Quality Management policies and procedures, the basis being ISO 9001:2000 Standard requirements. Job role is independently accountable for a staff of quality professionals.
• Maintain an audit schedule, and perform audits of procedures, reporting requirements, plans, programs, and records.
• Lead Quality initiatives and requirements of the program, including maintaining the QAM, QMS, developing and revising Program level QCP's with updates to QAM, QMS or QCP's as required.
• Record data and analyze performance criteria; Report on compliance to customer contract and QMS standards and requirements.
• Track deficiencies and work with management to define corrective action plans and close out deficiencies.
• Collect and analyze data to determine trends.
• Prepare and provide reports to management.
• Ensure quality-related training is provided to employees.
• Implement and maintain an effective management system for efficient operations.
• Work closely with Functional Area Managers and USG Representatives.
• Adhere to company and USG processes, regulations, and statutes.
• Management of employees to include direction of work assignments and staffing of positions with qualified personnel, interfacing with USG Contracting Officer, COR and other representatives.
• Attend required meetings, take minutes and/or present relevant materials, development and submittals of Deliverables, investigations of and responses to Performance Assessments
• Perform additional duties and projects as assigned.

Minimum Acceptable Experience and Qualification Levels:

• Five (5) years’ experience as a Quality Management Professional; DoD or DoS type programs, in preparing and enforcing QMS programs on contracts of similar size, scope and complexity.
• Two (2) years’ international experience.
• Strong oral and written communication skills.
• Understanding of Operations & Maintenance challenges and their practical solutions
• Requires obtaining Contractor CAC to function in USMCmax and maintaining that eligibility or otherwise functioning with issued credentials, when such credentials are issued

Education:

• High school diploma or GED or local equivalent

Expected Skills and Competencies:

• Knowledge of ALL principles and processes involved in Quality Control Management.
• Successful management of inspection teams at varied locations.
• Ability to collect, analyze, and summarize data and to prepare clear and concise reports.
• Effectiveness in dealing with international and headquarters staff, and sensitivity to other cultures.
• Exercise sound judgment and make decisions independently.
• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
• Excellent organizational and time management skills.
• Ability to become an active and functioning member of a team.
• Ability to be innovative and be an agent for change.
• Expert communication skills to facilitate and disseminate information.
• Experience with data management systems, such as a Maximo, SAP, is preferred.
• Proficiency in Microsoft 365 suite including Outlook, Word, SharePoint and Excel (note: skills may be assessed during the interview).
• Comfortable typing, presenting, and briefing in meetings while representing the BOSC to U.S. Government counterparts in military and civilian, multicultural settings.
• Requires physical dexterity and coordination.

Language Requirement:

• Fluency in speaking, reading, and writing English
• English oral and written communication skills sufficient to effectively communicate with employees, management, and the client.

Professional Licenses & Certifications:

• Prefer current Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.

Other Requirements:

• Candidate must possess a valid passport of home country with a minimum of 12 months remaining to expiration date, if not currently a resident of Japan.
• Applicants in-country must hold their own visa sponsorship or residency if not an internal applicant located in Japan.
• With Company assistance, applicant will be required to apply and be accepted for a DBIDS enrollment and identification issuance prior to employment for first workday, which will be categorized as “Foreign Gov Contr”; SOFA dependents will be required to hold Contractor Identification IAW Installation Access Control MCASO prior to employment for first workday. Contractor identification is a requirement of employment and continuance of employment.
• SOFA Dependents are required to obtain the approved “REQUEST TO ENGAGE IN COMMERCIAL ACTIVITIES OR PRIVATE EMPLOYMENT IN JAPAN” as per IIIMEF/MCIPAC MCBBO 5300.3 via Staff Judge Advocate at Marine Corps Air Station Iwakuni, Japan for DBIDS processing as a Contractor.
• Position requires the applicant to drive in the performance of work duties.  Applicant must be able to obtain (if on IDP) and maintain a Japanese Driver License, within 90 days of hire, or SOFA license and be able to operate a Company provided motor vehicle on MCAS Iwakuni. Applicant must be able and willing to operate motor vehicle on Japanese roads as job duties require.
• Transportation is not provided to locally hired personnel for the purpose of commuting to and from the workplace.  Non-locally hired are expected to obtain and maintain the legal ability to operate a Company provided vehicle both on and off the installation for the purpose of commute and/or on-site transportation.  Those unable to obtain and maintain the legal means to operate a motor vehicle in Japan or aboard the installation will be responsible for their own transportation for all purposes.
• All vehicle assignments, if applicable, are based on vehicle availability, position, work assignment and where the primary operator may live. Ride sharing on and off base to residences is applicable within the local area as may be necessary.

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.