Legal Collections Coordinator

We are seeking a motivated and professional Legal Collections Coordinator to support the Internal Collection Unit in the collection of aged premium items across multiple billing systems. In this role, you will contact agents and insureds to collect premiums due to Chubb, while maintaining a high standard of professionalism, organization, and customer service. The position also involves coordination with third-party collection agencies and Chubb branch offices to help ensure premium registrations are accurate and properly maintained.

This role will support activities related to legal referrals, including obtaining permissions for lawsuits and gathering documentation for external legal partners. The ideal candidate will be a driven, adaptable individual who learns quickly, brings fresh ideas, and contributes to the continued growth and improvement of the team. 

Key Responsibilities:

• Collect aged premium items across multiple billing systems.
• Contact agents and insureds to request payment of premiums due to Chubb.
• Maintain professional and effective communication with internal and external stakeholders.
• Work with third-party collection agencies and Chubb branch offices to ensure premium registrations are accurate.
• Support legal referral activities, including obtaining permissions for lawsuits and gathering documentation for external legal counsel.
• Perform legal collection activities, including account review, follow-up, and coordination of related actions.
• Prepare legal letters and related correspondence as needed.
• Review accounts to determine whether they should be placed in ICU (Internal Collection Unit).
• Process cash after referral and ensure related activity is handled accurately and timely.
• Maintain accurate records and follow established procedures to support collection efforts.
• Collaborate with team members to identify opportunities for process improvement and operational efficiency.
• Demonstrate initiative, adaptability, and a willingness to learn new systems and processes.

• Prior experience in collections, billing, cash management, or a related operational role preferred.
• Strong communication and organizational skills.
• Professional demeanor with the ability to interact effectively with agents, insureds, branch offices, and external partners.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to work.
• Ability to learn new systems and processes quickly.