Q

Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomist 2

Diagnostics & Laboratory ProfessionalsPosted on Nov 5
Full-timeRichmond, VA, USA$21.50 - $23.05 /hr

About the Job

Requirements

  • Two years of phlebotomy experience is required.
  • A high school diploma or equivalent is required.
  • Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
  • The role requires travel up to 75%.
  • A valid driver's license and clean driving record are required where applicable.
  • Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws, is required.
  • The role requires experienced phlebotomy skills, including pediatric and geriatric collections.
  • The role requires keyboard and data-entry experience.
  • The role requires the ability to work independently, perform accurate work with minimal on-site supervision, and adapt to change.
  • The role requires strong communication skills.
  • The role requires frequent communication in English with patients and clients.
  • The role requires the ability to lift up to 15 pounds frequently and up to 40 pounds occasionally with assistance as needed.
  • The role requires repetitive fine hand motions, extended periods of standing or sitting, frequent walking and standing, and occasional bending, kneeling, reaching, twisting, or pulling.
  • The role requires extensive use of a phone and computer.

Responsibilities

  • Travel within an assigned territory to provide professional phlebotomy services at assigned Patient Service Centers, client offices, or other sites.
  • Collect specimens accurately, confirm patient identification, and follow testing protocols to support high-quality laboratory results.
  • Work independently with a consistently low error rate while handling complex collections and patient or client situations.
  • Perform specimen collections following established procedures for various tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections with minimal error.
  • Obtain patient identification and signatures to confirm specimen-labeling accuracy, and perform data entry as needed.
  • Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
  • Research test and client information, and confirm and verify written and electronic orders using laboratory technology systems or a directory of services.
  • Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
  • Provide professional, respectful, and efficient service to patients and clients; use verbal and written communication and problem-solving to complete procedures and address patient questions.
  • Perform accurate data entry for patient registration, test-order entry, and billing information.
  • Explain collection procedures clearly and address patient questions.
  • Maintain a clean, orderly, and welcoming collection environment.
  • Handle multiple priorities in a high-volume setting.
  • Provide coverage across Patient Service Centers and client offices within the assigned territory, sometimes with minimal notice.
  • Ensure daily office activities are completed accurately and on time.
  • Obtain identification, enter billing information accurately, and collect payments when required, following corporate policies.
  • Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality requirements for patient information.
  • Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
  • Support administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
  • Complete required training and maintain current phlebotomy skills and knowledge.
  • Demonstrate the organization's customer-first, care, collaboration, curiosity, and continuous-improvement principles in interactions.

Desired Qualifications

  • Customer service experience in a retail or service environment.
  • Training through an accredited phlebotomy program, medical assistant program, or paramedic program.
  • A professional medical certification, such as medical assistant or phlebotomy certification, is strongly desired.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

Recently Posted Jobs

Explore more opportunities at Quest Diagnostics

See more jobs