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Kaiser Permanente

Integrated healthcare provider and payer platform

Med Correspond Ck

Clinical Support & Patient AdministrationUpdated on Nov 9
Full-timeLos Angeles, CA, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of three years of relevant clerical experience is required.
  • Knowledge of medical terminology is required.
  • Knowledge of personal computers and office applications is required.
  • Typing speed of 45 words per minute is required.
  • Ability to use a computer keyboard to perform assigned duties is required.
  • Ability to read, write, and follow oral and written instructions is required.

Responsibilities

  • Review requests or subpoenas from outside providers, agencies, schools, and attorneys in accordance with established policies and procedures.
  • Obtain and abstract patient charts in response to requests, complete forms, and mail information.
  • Assist requestors or patients by telephone or in person.
  • Abstract clinical and/or demographic data from patient charts.
  • Compile medical data from patient charts.
  • Respond to requests for medical information from outside sources.
  • Obtain authorization to release patient information.
  • Request charts.
  • Create graphs and charts.
  • Collect and compile cumulative data and statistics.
  • Complete worksheets by tallying activities.
  • Prepare periodic reports.
  • Enter data into automated systems.
  • Perform online inquiry functions.
  • Assist patients with personal correspondence needs.
  • Maintain and update user manuals.
  • Maintain records of committee meetings.
  • Monitor and maintain protocol books.
  • Organize and maintain department files, records, handbooks, and manuals.
  • Record and maintain an activity log.
  • Train and orient new or less experienced personnel.
  • Serve as a resource to coworkers by answering procedural questions and assisting with problem solving.
  • Compose memos.
  • Participate in special projects and studies.
  • Take dictation and transcribe dictated materials as needed.
  • Take and transcribe meeting minutes as needed.
  • Format and type narrative correspondence and reports.
  • Type statistical data and reports as needed.
  • Type check requests, materials requisitions, and other forms.
  • Perform other clerical duties as assigned.
  • Assume other activities and responsibilities as directed.
  • Work assigned HealthConnect work queues.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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