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eClerx

Data analytics and BPM outsourcing services

Senior Analyst

IT OperationsConfirmed live in the last 24 hours
Full-timeChandigarh, IndiaNo salary listedIn-person

About the Job

Requirements

  • Provide 24x5 shift support, including weekends and holidays, as required by business needs.

Responsibilities

  • Provide L1/L2 support for enterprise voice and contact center platforms.
  • Monitor, troubleshoot, and resolve voice network incidents within defined service-level agreements.
  • Support and administer Genesys, Aspect Contact Center, Poly video conferencing devices, Avaya Communication Manager, and Asterisk-based solutions.
  • Perform voice system configuration, user provisioning, moves, adds, and changes.
  • Troubleshoot Session Initiation Protocol (SIP), Primary Rate Interface (PRI), Voice over Internet Protocol (VoIP), call routing, dial plans, and voice quality issues.
  • Work closely with telecom service providers to resolve circuit and voice-related issues.
  • Monitor system performance and proactively address potential service disruptions.
  • Participate in incident management, problem management, and change management activities.
  • Maintain technical documentation, standard operating procedures, and network diagrams.
  • Support voice infrastructure upgrades, migrations, and implementation activities.

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size
10,001+
Company stage
IPO
Headquarters
Mumbai, India
Founded
2000

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