Manager – Client Service Delivery & Payroll Operation - People Advisory Services, Cairo

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Manager – Client Service Delivery & Payroll Operation – People Advisory Services

The opportunity

As part of the EY Egypt Nearshore Payroll Operate team, you will lead integrated payroll, social insurance and client service delivery for multi-country engagements – governing transition, recurring operations, quality and risk, while helping build a scalable nearshore capability alongside onshore and country teams.

Your key responsibilities

•  Oversee and manage the delivery across recurring payroll, payroll implementation and transition, and social insurance services for assigned multi-country engagements, with clear calendars, ownership, controls and escalation routes.

•  Act as the operational control tower and senior client-service contact: coordinate nearshore, onshore, country, technology and engagement teams; manage priorities, service levels, queries, risks and expectations.

•  Govern social insurance activities across the employee and legal-entity lifecycle, including registration and deregistration support, employee data changes, contribution and invoice reconciliation, payment-support packs, portal follow-up and issue resolution with authorized country specialists.

•  Own quality and control effectiveness by challenging incomplete evidence, holding deliverables where mandatory requirements are unmet, leading root-cause analysis and ensuring corrective actions are closed.

•  Provide concise service reporting covering delivery status, SLA and KPI performance, incidents, recurring defects, capacity, risks, decisions and improvement actions.

•  Lead, coach and develop the Egypt Nearshore team, build backup coverage, allocate work across payroll calendars and reinforce consistent EY methodology, confidentiality and documentation standards.

•  Drive standardization, automation and process improvement while preserving country-specific compliance requirements and approved decision rights.

•  Support engagement economics through resource planning, effort tracking, budget awareness, change identification and timely operational information for billing and governance.

Skills and attributes for success

You are a practical payroll leader who can connect detailed operational execution with strong client governance. You bring sound judgment, a control mindset and the confidence to challenge incomplete outputs, while coaching teams and sustaining trusted stakeholder relationships.

To qualify for the role

•  At least 8 years of relevant experience in payroll operations, managed services or payroll service delivery, including experience leading teams and complex or multi-country engagements.

•  Strong knowledge of end-to-end payroll, payroll controls, reconciliations, social insurance administration and statutory deliverables; ability to distinguish operational execution from matters requiring country or legal interpretation.

•  Proven client-service, stakeholder-management and escalation skills, with the ability to present risks, decisions and delivery status clearly to senior stakeholders.

•  Experience governing implementations or transitions, including requirements, testing, parallel runs, cutover, handover and stabilization.

•  Strong analytical, English communication, project-management and people-leadership capabilities, with disciplined handling of confidential employee and payroll data.

Ideally, you’ll also have

• Fluency in Arabic and English to support communication with clients, employees and international stakeholders.

•  Experience supporting GCC or wider MENA payroll and social insurance portfolios from a shared-service, offshore or nearshore environment.

•  Professional certification in payroll, project management, accounting, HR or a related discipline.

•  Experience with payroll platforms, authority portals, workflow tools, reporting, automation or data-visualization solutions.

What we look for

An accountable, collaborative leader who can stabilize today’s delivery while building a standardized and scalable Egypt Nearshore model. You should be equally comfortable reviewing payroll evidence, resolving service issues, guiding people and communicating with senior client and EY stakeholders.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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