Experience Manager

As Experience Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  

 I will assume full responsibility for the efficient operation in the following:  

• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.  
• Plan and manage the successful implementation of departmental and resort training plan.  
• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.  
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.  
• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.  
• Reports any damage or excessive wear for proper replacement of recreation equipment to Manager.
• Maintains knowledge of all emergency evacuation drills according to resort policies.  
• Reports any health or safety hazards.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Experiences department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.  
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
• Plan a robust business for the Experiences department.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Ensure of the updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  
• Ensure that all activities within the Experiences department are carried out ethically, honestly and within the parameters of local law.
• Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.

Qualifications

To execute the position of Experience Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.  

Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I am an experience swimmer and have proven Boat Experience, water sports activity and recreation activities experience. I have knowledge and experiences of hospitality operations, including emergency evacuation drills.

Fluent in English; I understand that additional languages are preferred.  

The above is intended to provide an overview of the role and responsibilities for an Experience Manager at Six Senses Zil Pasyon It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zil Pasyon is an equal opportunity employer. This policy applies to all terms and conditions of employment.