Quality Engineer

Job Description

Job Title:                 Quality Engineer

Department:         Quality

Reports To:            Senior Manager, Eng. & Quality         

FLSA Status:           Exempt

ROLE PURPOSE

The Quality Engineer shall lead and implement Asurion Supply Chain Management (SCM) Quality activities by serving as the company's technical bridge between Asurion's Technology & Logistics Center (TLC) and its clients. The Quality Engineer shall drive improvement in the TLC by assuring adequacy in Quality programs and inspection methods. Additionally, the Quality Engineer shall participate in key processes which include participation in material review boards (MRBs), issuance of Corrective Action Requests (CARs), governance to Asurion’s compliance requirements, and monitoring of Quality KPI’s. Moreover, The Quality Engineer shall, as necessary, work with the appropriate technical groups to define product specifications as appropriate. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, coordinate, and perform activities associated with Asurion’s Quality program.
• Develop internal Quality policies and procedures as required.
• Perform capability and Quality assessments.
• Oversee disposition of Process Change requests.
• Create, review, and approve Process Flows, PFMEAs, and Control Plans.
• Participate in ISO and Six Sigma initiatives.
• Work with TLC Operations on conducting root cause analyses and issuing corrective actions.
• Lead or participate in Quality Planning processes.
• Participate in and lead Quality improvement activities to provide technical assistance.
• Manage Quality issues to improve Asurion products and services.
• Review and approve TLC deviation requests.
• Establish the appropriate Quality plans for a given commodity or internal processes.
• Track, gather, summarize, and report on Quality information.
• Maintain Quality and Operations performance levels.
• Attend and participate in Quality and Operations meetings to represent the Quality team.
• Perform root cause analysis of quality issues and provide recommendations for solutions.
• Assist in the deployment of Quality tools and systems to other functions.
• Histograms, Paretos, Control Charts, Check Sheets, Scatter Plots, Process Flow Charts, Controls Plans, PFMEAs, Fishbone Diagrams, Cause & Effect Diagrams, 5 Whys, etc.
• Assist in developing work instructions, job aids, and/or other training materials.
• Create and submit deviations for process changes as required.
• Manage all non-conforming materials and issue purge letters as needed.
• Prepare and maintain files, summaries, and reports related to Quality projects.
• Develop standardized process for internal issue escalation.
• Develop higher level knowledge in Asurion systems (SharePoint, DAX, PowerBI).
• Develop higher level knowledge in Microsoft Office applications (Word, Excel, PowerPoint).
• Collaborate across departmental boundaries as required.
• Assume responsibility for technical accuracy and completeness of all Quality documents.
• Conduct internal audits to correctly document and resolve non-conformances.

SUPPORT FUNCTIONS

• Evaluate and make recommendations regarding QMS document hierarchy and structure.
• Drafting new documents, updating current documents, identifying obsolete documents, making recommendations for their disposition, etc.
• Leverage knowledge of the SCM organization to create standardized documentation.
• Program-Level Playbooks, Global Specifications, Standard Operating Procedures, Work Instructions, Deviations, Quality Alerts, etc.
• Lead projects focused on defects, UPH/UPLH, and cost improvement regarding QMS processes.
• Schedule, plan, and lead internal audits from Planning through Verification of Corrective Action.
• Review the Internal Audit Calendar and work with the Internal Auditor to meet all due dates.
• Support Quality ISO Leads to drive the accuracy and completeness of all QMS documents.
• Manage materials to document Quality Management System processes.
• Specifications, Standard Operating Procedures, Deviations, Quality Inspection Guidelines, Quality Alerts, etc.

QUALIFICATIONS

• Bachelor’s degree Engineering-related field or similar.
• Must have 2-3 years of Quality experience in an ISO 9001 or ISO 16949 environment.
• Excellent Interpersonal and communication skills.
• Excellent time-management, communication, technical writing and presentation skills.
• Strong process development, facilitation, and organizational skills.
• Thorough knowledge of Quality methods and systems mentioned above.
• Preferred ASQ (American Society for Quality) certification (CQE, CQA, CMQOE, etc).
• Preferred experience in various types of distribution and logistics centers.
• Preferred experience in the wireless industry or contract electronics manufacturing.
• Demonstrated analytical and problem-solving skills.
• Excellent understanding of Quality Tools and Microsoft Office applications.
• Ability to accommodate for multiple time zones and supporting global teams.

PERSONAL CHARACTERISTICS

• Maintains a high level of energy and accountability.
• Comfortable with constructive confrontation to improve team performance and morale.
• Intellectual curiosity with a passion for problem-solving.
• Comfortable with ambiguity and working under tight deadlines with high stakes.
• Self-directed with a strong ability to adapt readily and easily to changes in priorities.
• Confident and competent with a straightforward executive presence.
• Ability to excel in working within an open, flexible, results-oriented environment.
• Proven ability in a rapid growth environment.
• Excellent organizational and interpersonal skills.
• Strong verbal and written communication skills.  
• Strong quantitative and analytical skills.
• Ability to apply problem solving skills to complex operational systems.
• Ability to anticipate problems and opportunities and the initiative to pursue solutions.
• Ability to partner and influence effectively in a matrixed and collaborative environment.