Full-Time

Merchant Experience Partner

Bilingual French

Confirmed live in the last 24 hours

DoorDash

DoorDash

10,001+ employees

On-demand food delivery connecting customers and restaurants

Mid

Company Historically Provides H1B Sponsorship

Toronto, ON, Canada

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Salesforce
Excel/Numbers/Sheets
Requirements
  • 3 or more years of experience with account management, customer support, hospitality or in related field
  • You are Bilingual in French and English (mandatory)
  • High School Degree or GED required. Bachelor’s degree preferred.
  • Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.
  • Basic proficiency with Microsoft Suite and G Suite
  • Basic knowledge of excel tools and formatting functionality.
Responsibilities
  • Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
  • Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
  • Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call
  • Prioritize and escalate issues in partnership with our teams
  • Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Desired Qualifications
  • Experience with SQL is a plus
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
  • Experience advocating for customer experience within a team or initiative
  • You excel at building relationships
  • You excel at determining prioritization
  • You're creative
  • You love thinking about new opportunities for process improvement

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, creating a three-sided marketplace. The goal is to be a leading player in the food delivery market by enhancing user experience and expanding services.

Company Size

10,001+

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash's user base grew from 37 million to 42 million in one year.
  • Expansion into new verticals like home improvement increases market share and revenue streams.
  • Partnership with Carolina Hemp Hut taps into the growing cannabis market.

What critics are saying

  • Uber's lawsuit against DoorDash could lead to significant legal costs and reputational damage.
  • Expansion into non-food verticals may dilute DoorDash's brand identity as a food delivery service.
  • Partnerships with major retailers could create dependency issues affecting service offerings.

What makes DoorDash unique

  • DoorDash offers a wide range of products beyond food, including electronics and groceries.
  • The company has a robust logistics network capable of delivering perishable and bulky items.
  • DoorDash's partnerships with Twitch and Fortnite enhance its visibility among younger demographics.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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New beef: Uber sues DoorDash over unfair practices.

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