Engineering Resolution Team Engineer

Engineer, Engineering Resolution Team, PCBEThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

This position is for an Engineer IV (Expert) in the HPE Solutions Engineering Resolution Team (ERT) within HPE Services, Global Support Remote, working on the Private Cloud Business Edition product. ERT engineers are responsible for resolving complex technical customer issues across HPE Solutions. They take a leadership role technically and situationally, requiring little managerial oversight. Often, they cover multiple technical disciplines and can resolve solution level issues. Typically, they are recognized experts in specific component areas within their team and take leadership roles within the Tier-less team in those areas.

HPE Solutions Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing solutions. In this specific role, you will be responsible for providing engineering support of HPE Solutions products (PCBE in this case). This includes triaging, debugging, and resolving customer issues. You will work with a globally diverse team, and occasionally take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion.

You will work within end to end 'Tier-less' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution. In many cases you will be taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically.
You will sometimes work directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tier-less support team by sharing your component knowledge areas. You may also be working with product development teams to influence supportability design decisions or resolve product quality issues.
 

This position will be to cover Americas business hours until 1700 Pacific during the work week.

Working relationships:
Internal:
• ERT/ESS Management
• ERT engineers
• Product Development engineers
• Technical Escalation engineers (TEMs)
• Members of Tier-less teams
• Field engineers
External:
• Customers
• 3rd parties that may provide a component to a solution used by a customer
• OEMs that may produce some components for HPE solutions

Personal Skills and Qualities:
• Recognized team player.
• Ability to cope and work well under pressure.
• Ability to work and communicate directly with customers.
• Passion for networking technologies; enjoys tearing apart and fixing things.
• Risk taking; willingness to jump in and eagerly take on new challenges.

Technical Skills and Knowledge:
• The successful candidate will have a few, some, most or all of the following skills:
• Knowledge and experience in the Networking space (TCP/IP, WAN, adapters, protocols, auth stack etc…)
• Knowledge and experience with Storage products (Primary storage, arrays, drives, data mobility, backup solutions, etc…)
• Knowledge and experience with Server hardware (Nvidia GPU, DLs/Rackmount, Synergy/Compostable)
• Knowledge and experience with Operating systems (Linux preferred but Microsoft or other OSes also a plus)
• Knowledge and experience with virtualization technologies (VMware, Morpheus, OpenShift, etc…)
• Knowledge and experience troubleshooting solutions, not just individual components
• Knowledge and experience with protocol analysis tools (FC analyzers, Wireshark, etc…)

 

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Engineering

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.