Investor Delivery Supervisor

Job Description

• Support the day-to-day running of the Investor Operations team across investor onboarding, AML/KYC reviews, investor maintenance, dealing, reporting and cash processing activities.
• Review investor account documentation and transactions to help ensure accuracy, timely processing and compliance with internal procedures and regulatory requirements.
• Assist with the resolution of investor, client and internal stakeholder queries, escalating more complex issues where appropriate.
• Monitor team workloads and service levels, helping to ensure deliverables are completed accurately and within agreed deadlines.
• Contribute to process improvements, risk and control activities, and departmental projects that support operational efficiency and service quality.
• Provide guidance and support to team members, encouraging collaboration, knowledge sharing and a positive team environment.

Qualifications

• Diploma or bachelor's degree in business, Finance, Economics or a related field, or equivalent industry experience.
• 3-5 years' experience within Transfer Agency, Fund Administration, Asset Management, Banking or Financial Services.
• Working knowledge of investor onboarding, AML/KYC requirements, dealing, investor servicing and cash processing activities would be considered an advantage, 
• Strong attention to detail, organisation skills and the ability to manage multiple priorities while meeting deadlines.
• Excellent communication and stakeholder management skills with a strong client-service mindset.

Additional Information

What’s in it for you to join MUFG Investor Services?  

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. 

So, why settle for the ordinary? Apply now for a Brilliantly Different career. 

At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

MUFG is an equal opportunity employer.