Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
At least one year of experience in customer service or a related administrative position is required.
Strong interpersonal, time management, and organizational skills are required.
Outstanding customer service skills, a positive attitude, and professional appearance are required.
Knowledge of medical terminology, procedures, diagnoses, and health insurance is required.
Ability to solve problems efficiently is required.
Ability to adapt, work flexibly, and be reliable is required.
Ability to multitask in a fast-paced office environment and work independently or as part of a team is required.
Excellent verbal and written communication skills are required.
Knowledge of computers and relevant software applications is required.
Ability to understand and maintain HIPAA regulations and patient privacy protocols is required.
Responsibilities
Provide customer service to patients, families, and caregivers.
Greet patients and visitors professionally as they arrive at the practice.
Check in patients for appointments and confirm or update demographic and insurance information as necessary.
Perform insurance eligibility checks and collect patient co-payments and outstanding balances.
Understand medical insurance to answer patient insurance inquiries accurately and ensure appropriate insurance allocation and verification.
Collect necessary patient signatures on required documents before appointments.
Assist patients, families, and caregivers with Patient Portal access and encourage portal use.
Answer phones, schedule appointments, and manage online portal messages; escalate questions or issues to appropriate clinical resources as needed.
Process patient requests, including forms, referrals, and prescriptions, and redirect them to clinical staff as necessary.
Track patient medical records for alerts, including quality measures, and communicate with providers as appropriate.
Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients according to Patient Late Arrival and No Show policies.
Schedule appointments in Athena in accordance with office scheduling policies.
Review patient encounters to determine next steps and schedule follow-up appointments, specialist visits, and diagnostic testing or imaging as appropriate.
Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, or referrals.
Perform other duties as assigned by managers and leads.
Desired Qualifications
Medical office experience is highly desirable.
Electronic Medical Record (EMR) experience is highly desirable.
Healthcare experience is preferred.
Patient Care Representative - Front Desk
MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Primary Care Department. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.
What We Offer:
Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.
Primary Duties & Responsibilities:
Provide excellent customer service to all patients, families, and caregivers.
Professionally greet patients and visitors as they arrive to the practice.
Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary.
Perform insurance eligibility and collect all patient co-payments and outstanding balances.
Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification.
Collect necessary patient signatures on required documents ahead of their appointment.
Assist patients, families, and caregivers with Patient Portal access and encourage Portal use.
Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate.
Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary.
Track patient medical records for all alerts including quality measures and communicate to provider as appropriate.
Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
Schedule appointments in accordance with office scheduling policies using our EMR, Athena.
Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate.
Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals.
Understand and maintain HIPAA regulations and patient privacy protocols.
Other duties as assigned by managers and leads.
Pay Range: $20/hr -$24/hr; commensurate with experience.
Minimum Requirements:
High School diploma or equivalent.
1+ years of experience in customer service or in a related administrative position, healthcare experience preferred.
Key Competencies and Skills:
Strong interpersonal, time management, and organizational skills.
Outstanding customer service skills, positive attitude, and professional appearance
Knowledge of medical terminology, procedures, diagnoses, and health insurance.
Efficient problem solver.
Adaptable, flexible, and reliable.
Ability to multitask in a fast-paced office environment and work either independently or as part of a team.
Excellent verbal and written communication skills.
Knowledge of computer and relevant software applications.
About MFM Health:
Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!