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speakit

Digital dictation and speech recognition solutions

German Customer Support Consultant

Customer SupportConfirmed live in the last 24 hours
Full-time$1.3k /mo

About the Job

Requirements

  • C2 proficiency in German and B2 proficiency in English, both written and verbal.
  • Computer knowledge and technical savviness.
  • Must relocate to Greece and work on-site or remotely.
  • Must have an EU passport.

Responsibilities

  • Respond promptly to customer inquiries and concerns by phone, email, or chat.
  • Resolve customer issues and complaints effectively and efficiently.
  • Manage high volumes of inbound calls.
  • Upsell products and services to customers when appropriate.
  • Escalate customer issues to the appropriate department or manager as needed.
  • Collaborate with other departments to resolve customer issues and concerns.

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
United Kingdom
Founded
1990

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