Global Product Director - Agentic AI

<p class="job-description-header">Who We Are</p><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p class="job-description-header">What You'll Do</p><p>BCG is moving employee support from a human-first, ticket-driven model to an AI-first one. As Global Product Director, you will own the vision, strategy and results for the products at the centre of that shift: AVA, BCG’s GenAI virtual agent, and IT Connect, its IT self-service portal.</p><p> </p><p>You will lead AVA’s next stage, from a chat product to a headless, agentic platform that employees can reach wherever they work and that other teams can build on. You will set clear objectives, prove the return on every investment, and lead through a lean team and a wide network of senior stakeholders.</p><p> </p><p><strong>Key Responsibilities</strong></p><p> </p><p><strong>Product vision, strategy and investment</strong></p><ul><li>Set the multi-year vision and strategy for AVA and IT Connect, aligned to Tech@BCG’s headless platform strategy.</li><li>Turn strategy into an integrated roadmap with clear OKRs and make the final prioritisation and trade-off decisions.</li><li>Own the return on investment for every initiative: define the expected value up front, then track and report the savings, capacity and experience gains delivered.</li><li>Track and manage cost across initiatives and the product’s technology stack, including infrastructure, tooling and AI model consumption, to improve unit economics.</li><li>Secure funding and resourcing through annual and quarterly business reviews, scaling what the evidence supports and stopping what it does not.</li></ul><p><strong>Key initiatives and ownership (next 12 months)</strong></p><ul><li><strong>Headless platform.</strong> Establish AVA as composable, callable infrastructure, exposing its capabilities through governed APIs, MCP and agent-to-agent integrations, and make IT Connect’s catalogue, knowledge and request services available in any channel, in line with BCG’s Frontier work.</li><li><strong>Multi-channel experience.</strong> Meet employees where they work by extending AVA across the IT Connect portal, email, ticketing, and collaboration and AI tools such as Slack and Claude.</li><li><strong>Agentic orchestration.</strong> Evolve AVA into a multi-agent platform with a shared orchestrator and domain agents that act as well as answer, extending beyond IT where a shared platform adds value.</li><li><strong>Data and output quality.</strong> Own the data foundations and the quality of AVA’s output, using evaluation, guardrails and release quality gates, and widen agent autonomy only as quality and risk measures allow.</li></ul><p><strong>Leadership and stakeholder management</strong></p><ul><li>Lead a lean product team with direct line management, and mobilise the wider delivery network of platform engineering, QA, scrum, product design, ServiceNow, security and integration teams through influence.</li><li>Manage senior stakeholders including the CIO, Tech@BCG leadership, ITBP portfolio leadership and service owners across IT, HR and Enterprise Services, and lead executive readouts and steering forums.</li><li>Work closely with asset and product owners to redesign the processes and workflows affected by AVA’s agentic and headless capabilities.</li><li><strong>Referenceability.</strong> Make AVA a reference case for AI-first employee support. As BCG’s customer zero, share delivery lessons with Managing Directors and Partners and support client case teams.</li><li><strong>Thought leadership.</strong> Represent BCG’s work on agentic AI in internal and external forums, publications and industry events.</li><li>Coach and develop the team and raise AI fluency across the delivery network.</li></ul><p><strong>Additional responsibilities</strong></p><ul><li>Collaborate with the Knowledge Owner on content governance so knowledge is ready for AI, and make sure AVA and IT Connect meet BCG standards for security, privacy, responsible AI and business continuity.</li></ul><br><br><p class="job-description-header">What You'll Bring</p><ul><li>10+ years in product management or digital product leadership, including senior ownership of enterprise platforms or AI products in a global organisation.</li><li>A proven record of taking GenAI or agentic AI products from pilot to production at scale, with measurable business outcomes.</li><li>Strong working knowledge of agentic AI, including LLM orchestration, retrieval-augmented generation, evaluations, guardrails, and integration protocols such as MCP, A2A and REST APIs.</li><li>Experience with enterprise service management (ITSM or ESM), ideally on ServiceNow.</li><li>Experience defining API or platform products and working with composable, headless architecture.</li><li>Commercial judgement: setting OKRs, building business cases, measuring ROI and managing cost.</li><li>A track record of influencing senior executives and leading cross-functional teams without direct authority.</li><li>Clear communication that makes complex technical choices understandable to non-technical leaders.</li></ul><p><strong>Desirable</strong></p><ul><li>Experience extending AI agents across business functions such as HR, finance or procurement.</li><li>Experience with knowledge management and content governance for AI.</li><li>A public profile in AI or product, through speaking, writing or industry communities.</li><li>Familiarity with responsible AI frameworks and AI risk management.</li><li>Experience in professional services or consulting.</li></ul><p><strong>Ways of Working</strong></p><ul><li>Outcome-focused: sets measurable targets and reports against them openly.</li><li>Builder’s mindset: comfortable with fast, low-cost experiments and with stopping what fails.</li><li>Trusted judgement: expands what AI can do only as the evidence supports it.</li><li>Collaborative influence: builds alignment across functions, partners and senior leaders.</li><li>Develops others: grows the capability of the team and the wider network.</li></ul><br><br><p class="job-description-header">Additional info</p><p>At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.</p><p><br>For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.</p><p> </p><p>We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>