IVS Sales Support Specialist

DESCRIPTION

To better serve our internal and external customer base, Nilfisk is seeking an IVS Sales Support Specialist to assist our outside sales team with all matters related to the daily execution of their jobs. Additional tasks could also be assigned by the Inside Sales Director  and the Regional Sales Directors on an ad hoc basis if they are related to the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Sales Support Specialists' primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support IVS Sales Specialists with strategic planning, lead generation and qualification, and day-to-day sales administration. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management.

Primary responsibilities include but are not limited to:

Planning

• Work as a team with Regional  Sales Managers and Dealer Partners to penetrate target accounts, as determined by Sales Management
• Work with Regional Sales Managers and Dealer Partners to develop 2-week call plans to ensure required calls per day are met.

Prospecting

• Develop and execute inside sales campaigns.
• Work with IVS Specialists and Dealer to develop cold call target lists; complete cold calls and pass qualified leads to IVS Specialists and Dealer
• Follow-up on all marketing-generated leads

Sales Calls

• Follow-up with end-user on open opportunities; record notes and next steps in SFDC 
• Follow-up with customer 3-month, 6-month, and 12-month post-sale
• Schedule 40 Point Checks on IVS Specialists calendar

Sales Team Liaison

• Update and manage customer records and sales opportunities in CRM.
• Generate customer quotes into SFDC for IVS Sales Specialists
• Convert Project Surveys into SFDC opportunities/quotes, per CVS tracking process.
• Facilitate New Account Set-Up Process
• Complete Missing PO Forms
• Review performance reporting and take action to solve customer challenges.
• Hand off overflow of administrative items to team members as necessary and approved by Sales Director

Customer Advocacy

• Function as another point of contact for the accounts in your IVS Regional Sales Managers territory.
• Check inventory status for open opportunities and expected Purchase Orders

• Provide order tracking to customers.
• Provide basic troubleshooting and triage repairs; involve customer service and/or TSR as needed.

MINIMUM REQUIREMENTS

EDUCATION:

Bachelor's or Associate degree preferred.

EXPERIENCE:

TECHNICAL SKILLS:

• Proficiency in Microsoft Office (Outlook and Excel), SFDC (or similar CRM systems), and ERP Systems like SAP are highly preferred.
• Capability to learn new software and systems quickly.

SOFT SKILLS:

• Professional communication skills - written and oral
• Strong strategic planning skills
• Ability to multi-task
• Self-starter, highly motivated
• Problem solver
• Team player, ability to interact with all functional areas and all organizational levels.
• Customer first-attitude
• Open to feedback and coaching

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus’ as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose.  If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer.  We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.