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Siloam Hospitals Group

Private hospital network and healthcare provider

Ward Clerk

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBalikpapan, Balikpapan City, East Kalimantan, IndonesiaNo salary listedIn-person

About the Job

Requirements

  • Minimum high school/diploma (D3) degree from Health Administration or a related major.
  • Experience in an administrative or clerical role, especially in a healthcare setting, is preferred but not always required.
  • Ability to manage multiple tasks and maintain accurate records in a busy ward environment.
  • Proficiency in office software, such as the Microsoft Office Suite, and familiarity with electronic health records systems.
  • High level of accuracy in handling patient information and medical documentation.

Responsibilities

  • Carry out records of medications used, doctors in charge, and other information needed for continuity of the administration process for all inpatients, and check patient information and needs in collaboration with nurses or medical-records staff on duty and in charge.
  • Ensure all patient information is obtained to complete patient registration thoroughly.
  • Update treatment and care plans for all inpatient patients in each care unit in collaboration with the responsible nursing unit head.
  • Document all doctor's services and all patient transactions during treatment, including drugs and surgery.
  • Complete and organize medical support forms for patients, and ensure patient medical records are complete before returning them to the medical records department.
  • Explain administrative procedures and cost changes to patients and their families.
  • Ensure billing for discharged patients is completed, confirm patient discharge with relevant inpatient departments after receiving confirmation from attending doctors or nurses, and ensure no patient documents are left behind upon discharge.
  • Implement quality service and safety procedures, including training, data collection, documentation, and report creation needed to support hospital-wide indicators and department or unit goals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tangerang, Indonesia
Founded
1996

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