RemoteRemote work in Germany; a modern office is listed in Berlin, but no required office attendance is stated.
Real EstateReal Estate Property Management
About the job
Requirements
Several years of operational experience in property management, hospitality, or serviced apartments.
Fluent or native-level German and professional English are required.
Confidence managing and negotiating with vendors, contractors, and property owners.
Ability to prioritize across multiple properties and workstreams while maintaining follow-through.
Experience coaching or developing less experienced colleagues without formal line-management authority.
Practical judgment on renovations, furniture, fixtures, and equipment, and repair-versus-replacement decisions.
Responsibilities
Act as the first escalation point for Property Management Associates on complex cases, working through issues with them so they are better equipped next time.
Own asset quality across an assigned set of units, including inspections, cleanliness standards, maintenance, and guest review performance.
Manage vendor and CSP performance by giving structured feedback, holding providers to standards, and escalating non-performance.
Take end-to-end ownership of renovation and asset-improvement projects, including scope, budget, sourcing, execution, and handover.
Review and challenge repair or replacement decisions and quotations to keep spending commercially justified.
Identify recurring operational problems and turn them into standard operating procedures, checklists, or training materials.
Coordinate with Guest Experience, Maintenance, and other teams to mitigate guest impact when issues cannot be resolved immediately.
Provide the Country Lead with concise updates on risks, budget deviations, and decisions needing senior input.
The Manager, Property Management is the operational layer between the Country Lead and the Property Management Associates. The role owns asset quality, guest review performance, maintenance, and vendor/renovation projects for an assigned portion of the portfolio, and acts as the first escalation point for Associates on complex cases — coaching them through the issue rather than taking it over. German at native or near-native level is required given the local portfolio and vendor landscape; professional English is required for internal communication.
Responsibilities
Act as the first escalation point for Property Management Associates on complex cases — working through the issue with them so they're better equipped next time
Own asset quality across an assigned set of units: inspections, cleanliness standards, maintenance, and guest review performance
Manage vendor and CSP performance: give structured feedback, hold providers to standard, escalate non-performance
Take end-to-end ownership of renovation and asset-improvement projects — scope, budget, sourcing, execution, handover
Review and challenge repair/replacement decisions and quotations to keep spend commercially justified
Identify recurring operational problems and turn them into SOPs, checklists, or training materials
Coordinate with Guest Experience, Maintenance, and other teams to mitigate guest impact when issues can't be resolved immediately
Provide the Country Lead with concise updates on risks, budget deviations, and decisions needing senior input
Requirements
Several years of operational experience in property management, hospitality, or serviced apartments
Strong bias for action — comfortable making calls and building process where none exists yet
Fluent/native German; professional English
Confidence managing and negotiating with vendors, contractors, and property owners
Ability to prioritize across multiple properties and workstreams without losing follow-through
Experience coaching or developing less experienced colleagues, without formal line-management authority
Practical judgment on renovations, FF&E, and repair-vs-replace decisions
Benefits
Real impact, not AI theater. Airbnb & Booking hand you soulless AI replies - build the better ones.
Unlimited token budget, seriously. Opus 4.6, GPT 5.4, Gemini 3.1 Pro - whatever makes you more productive, you get.
A culture that ships, not debates: short, direct decisions instead of endless meetings. Plus a competitive salary, benchmarked against the market.
Modern, centrally located office in Berlin. 25 days of paid vacation, Urban Sports or Wellpass, access to the Nilo mental health platform.
Fully taken care of: lunch & dinner 3x/week, breakfast daily, snacks, coffee & matcha always stocked.
Office Yoga, run club, team events - plus free stays at our apartments across Europe.