B&Q

B&Q

UK home improvement and garden retailer

Customer Advisor

Part-TimePosted on 9/25/2026Deadline 9/25/27
No salary listed
Entry
Naas, Co. Kildare, Ireland
In Person

About the job

Requirements
  • Be willing to learn and expand skills by using new technology and learning new ways of working.
  • Be willing and available to work a rota including weekends, evenings, and bank holidays.
  • Work effectively as part of a team.
Responsibilities
  • Advise customers on home improvement projects and provide guidance and inspiration.
  • Support sales activities and deliver excellent customer service.
  • Manage stock.
  • Set up displays and maintain the appearance of the store.
  • Receive training in paint-mixing and timber cutting.

About the company

B&Q is the UK’s leading home improvement and garden retailer, with 311 stores in the UK and Ireland and more than 100,000 products available to order at diy.com for home delivery or click-and-collect. It operates a UK home improvement marketplace launched in March 2022, providing more choice and an integrated shopping experience that includes in-store returns for many products and evolving Click + Collect options. The company employs over 21,000 colleagues who support customers wearing its iconic orange aprons. Each year, more than 20 million people use B&Q to improve their homes, while the business pursues sustainable sourcing and community initiatives through the B&Q Foundation and Shelter, and reports on responsible business. B&Q is part of Kingfisher plc, which runs about 2,000 stores across 8 European countries. Its goal is to help customers enhance their homes through multi-channel retail and marketplace growth while operating responsibly and supporting communities.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Eastleigh, United Kingdom

Founded

1969

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Simplify's Take

What believers are saying

  • Kingfisher lifted FY2026/27 adjusted PBT guidance to £595m-£635m on 22 September 2026.
  • B&Q e-commerce sales rose 19% in H1 2026; marketplace GMV jumped 34%.
  • TradePoint, retail media, and click-and-collect deepen B&Q's higher-margin growth engine.

What critics are saying

  • B&Q sales fell 2.2% in H1 2026; big-ticket sales dropped 5.1%.
  • Bathroom demand stayed soft, while heatwaves cut store footfall and shifted demand online.
  • B&Q's Mastercard damages case, filed January 2026, adds legal costs and distraction.

What makes B&Q unique

  • B&Q combines trade, e-commerce, and marketplace, with 20% online penetration by July 2026.
  • TradePoint Barking opened March 2026, extending B&Q's specialist trade format beyond superstores.
  • Laura Karsunky joined from Amazon in July 2026 to build retail media.

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Benefits

Unlimited Paid Time Off

Wellness Program

Employee Discounts

Performance Bonus

Company News

Big Furniture Group
Sep 23rd, 2026
B&Q sales down during first half; group sales up.

B&Q sales down during first half; group sales up. Home improvement retailer B&Q has reported a decline in half year sales as wider group sales rose. According to the latest Kingfisher, parent company of B&Q, half year trading update for the six months ended 31 July 2026, total group sales rose 1.6% to £7.1bn. Pre-tax profit for the period rose 18.4% to £400m. Within the group, B&Q sales fell 2.2% to £2.1bn with big ticket sales down 5.1%, while Screwfix revenues rose 7% to £1.4bn. UK and Ireland sales rose 1.2% to £3.5bn. On B&Q, the group said sales delivered growth in trade and e-commerce as marketplace continues to scale, offset by soft demand in bathroom. Core LFL impacted by heatwaves driving a shift to online and reducing store footfall. "E-commerce sales grew +19%, with penetration reaching 20% and strong performance across 1P and 3P. Marketplace GMV increased +34% to £306m generating retail profit contribution of £12m, supported by range expansion including complementary cooling and electronics products, new cross-border vendors and store click & collect. "Continued investment in search and navigation functionality drove improvements in online traffic and conversion rates with the implementation of natural language search planned for H2." Looking ahead, Kingfisher expects Adjusted PBT in the range of approximately £595m-£635m. Thierry Garnier, Chief Executive Officer, said: "Big Furniture Group delivered a solid H1 performance, growing sales, gross margin and profits through market share gains and continued momentum across trade, e-commerce, marketplace and group sourcing. "We are building a stronger, more resilient Kingfisher, with our strategic priorities creating new growth opportunities and strong financial discipline supporting performance across the business. While the consumer environment remains mixed, our consistent delivery, strategic progress and opportunities ahead give us the confidence to upgrade our guidance."

KamCity
Sep 22nd, 2026
Kingfisher lifts profit outlook as Screwfix growth and higher margins boost first half.

Kingfisher lifts profit outlook as Screwfix growth and higher margins boost first half. 22nd September 2026 Kingfisher has raised its full-year profit guidance after higher margins, cost controls and growth at Screwfix helped the B&Q owner deliver a near-10% increase in adjusted first-half profit. The home improvement group reported adjusted pre-tax profit of £404m for the six months to 31st July, up 9.9% from a year earlier. Statutory pre-tax profit increased 18.4% to £400m, while statutory sales edged 0.8% higher to £6.86bn. Underlying like-for-like sales rose 0.3% after adjusting for calendar effects, supported by higher customer transactions, while total sales, including marketplace gross merchandise sales, were up 1.6% at constant currency. Profit growth outpaced sales after Kingfisher's gross margin increased 70 basis points to 38.4%. The company attributed the improvement to purchasing and sourcing benefits, growth in marketplace and retail media operations, favourable currency movements and the disposal of its Romanian business. These benefits were partly offset by higher freight costs and an increased proportion of trade sales. Performance in the UK was mixed, with continued growth at Screwfix offsetting weaker sales at B&Q. Screwfix sales increased 7% to £1.45bn, with like-for-likes up 5.6%. Trade sales at the chain rose 6.1%, while trade customers accounted for almost 74% of sales. Kingfisher said Screwfix gained market share during the period, supported by customer acquisition, loyalty initiatives and an expanded product range. B&Q sales fell 2.2% to £2.12bn, with like-for-like sales down 2.9%. Big-ticket sales declined 5.1%, with bathrooms particularly weak, while periods of hot weather affected store footfall and delayed some building, painting and other home improvement projects. However, B&Q's online operation continued to grow. E-commerce sales increased 19.3% to £456m and accounted for almost 20% of sales, compared with 16% a year earlier. Gross merchandise value through B&Q's marketplace increased 34% to £306m. Across the UK and Ireland, sales increased 1.3% to £3.58bn, and retail profit rose 5% to £361m. The retail profit margin improved 40 basis points to 10.1%. The performance outside the UK remained varied. Like-for-like sales fell 2.3% in France, including declines of 0.5% at Castorama and 4.2% at Brico Dépôt. Poland increased 2.2%, while Iberia recorded growth of 7.7%. Kingfisher raised its forecast for full-year adjusted pre-tax profit to between £595m and £635m, up from £565m to £625m. Chief Executive Thierry Garnier, who is leaving the business to take the top job at Ahold Delhaize next year, said: "We delivered a solid H1 performance, growing sales, gross margin and profits through market share gains and continued momentum across trade, e-commerce, marketplace and group sourcing." He added that the consumer environment remained "mixed", but said the group's performance and strategic progress had given management confidence to increase its forecasts. The results beat market expectations and prompted a positive share-price reaction, up about 8.8% after the announcement, as investors responded to the profit increase and upgraded guidance.

The Yorkshire Post
Sep 22nd, 2026
'Stolen the show': Shares leap in B&Q owner Kingfisher after annual profit outlook is hiked.

'Stolen the show': Shares leap in B&Q owner Kingfisher after annual profit outlook is hiked. By Chris Burn Published 22nd Sep 2026, 09:11 BST Updated 22nd Sep 2026, 09:11 BST B&Q owner Kingfisher has hiked its annual profit outlook despite flagging half-year sales in the DIY chain as Britons held off from splashing out on bigger purchases. The group increased its guidance for full-year underlying pre-tax profit guidance to between £595 million and £635 million, up from the £565 million to £625 million previously pencilled in. Shares in the firm rose by more than 8.5 per cent in early Tuesday trading following the announcement. Outgoing chief executive Thierry Garnier said: "While the consumer environment remains mixed, our consistent delivery, strategic progress and opportunities ahead give us the confidence to upgrade our guidance." You May Like Mr Garnier announced plans in May to step down after nearly seven years to head up Netherlands-headquartered supermarket group Ahold Delhaize, but is remaining in place during the hunt for his successor. The group said B&Q like-for-like sales in the UK and Ireland dropped 1.8 per cent over its second quarter, with sales of so-called big ticket items plunging 8.1 per cent, driven largely by lower demand for bathroom ranges. But the decline marked an improvement on the 4.1 per cent fall seen in the first quarter across B&Q, as heatwaves sparked a recovery in demand for seasonal items. Its Screwfix business also continued to see strong sales, with a 7.1 per cent jump in the second quarter, helping overall UK and Ireland same store sales rise 1.6 per cent in the second quarter and 0.4 per cent over the first half. Kingfisher - which also has a number of home improvement brands across Europe, such as Brico Depot and Castorama - reported a 9.9 per cent rise in underlying pre-profits to £404 million for the six months to July 31, though this was boosted by a one-off £14 million UK business rates refund. On a statutory basis, pre-tax profits jumped 18.4 per cent to £400 million. Richard Hunter, head of markets at interactive investor, said: "Kingfisher has had a number of false starts over recent times, with generally pedestrian rather than transformational progress, although a profit upgrade forecast has broken through some of the clouds which have tended to overhang the stock. "Increased taxes in both the UK and France are a burden on the group, while big ticket and seasonal sales expose Kingfisher to both cyclical pressure via housing markets as well as unpredictable weather. In addition, the current conflict in Iran has pushed energy costs higher, while the consumer could also retrench, quite apart from the fact that the housing market is yet to show any signs of a sustained recovery. "Perhaps understandably the shares have fallen by 4 per cent so far this year given this difficult economic backdrop, although they have managed a gain of 22 per cent over the last 12 months, as compared to a rise of 16 per cent for the wider FTSE100. Even so, the challenges remain clear, with the price 17 per cent lower than the highs reached during the DIY boom of the pandemic, and are 27 per cent down from the previous peak reached in 2014. "Set against an undemanding valuation, the profit upgrade has stolen the show and the shares have risen sharply at the open as a result. Whether this is sufficient to entice investors back into the fray remains to be seen over coming quarters although the market consensus of the shares as a hold - recently improved from a sell - may well stay in place for the time being."

City A.M.
Sep 22nd, 2026
Kingfisher shares rocket after B&Q owner lifts profit target.

Kingfisher shares rocket after B&Q owner lifts profit target. Retail Reporter Home improvement group Kingfisher saw its shares rocket after the group lifted its profit target, despite summer heatwaves pushing down sales at B&Q. The FTSE 100 retailer, which also owns Screwfix, said it now expects to make a pre-tax profit of between £595m and £635m, having previously guided between £565m and £625m. Last year, the group posted a £560m profit. Kingfisher's shift towards "trade" customers - builders, plumbers and electricians - has driven this boost in forecasts, the group said. Its shares jumped by more than eight per cent to 332p in early trading. The firm returned a pre-tax profit of £400m in the six months to July, improved by more than 18 per cent from last year. Like-for-like sales across the group edged up by 0.1 per cent. But the group's forecast was dragged down by the performance of B&Q, which suffered a 2.9 per cent drop-off in like-for-like sales, driven by a five per cent decline in the sale of "big ticket" items like kitchens and bathrooms. News updates. Stay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox. Kingfisher said its bathroom ranges have "underperformed subdued markets," adding that it has launched a "comprehensive" review into these products. The group said sales fell at B&Q because record summer heatwaves drove customers away from shops and towards online shopping. The retailer's market share remains "broadly stable," it added. Consumer environment 'mixed' B&Q recently launched its first trade-only store. Kingfisher said sales in this market remained "resilient," gaining 0.2 per cent to £490m. The group has said it wants to reach £5bn in trade sales across its retailers. Trade customers visit Kingfisher stores more often and spend more than retail customers, the group has found. Sales at Screwfix jumped by 5.6 per cent in the six months to July, owing to a 7.3 per cent uplift in its seasonal ranges. The heatwaves boosted the sale of cooling products and garden seating, Kingfisher said. The group saw a 2.2 per cent uplift in sales in its Polish market, while sales dipped by 2.3 per cent in France. Kingfisher chief executive Thierry Garnier, who is set to leave the business, said the group's shift towards trade customers and e-commerce is "creating new growth opportunities and strong financial discipline supporting performance across the business. "While the consumer environment remains mixed, our consistent delivery, strategic progress and opportunities ahead give us the confidence to upgrade our guidance."

Travel Weekly
Sep 16th, 2026
Tech experts tell trade to stop deploying AI on low-value tasks.

Tech experts tell trade to stop deploying AI on low-value tasks. Travel businesses risk facing a surge in operational costs as AI providers move away from subsidised models toward unit-based pricing, a top industry tech executive has warned. Speaking on an AI panel at Travel Weekly's Future of Travel Conference on September 10, Mohsen Ghasempour - chief AI officer at B&Q and Screwfix parent Kingfisher and non-executive director at Hays Travel - cautioned that the true cost of deploying AI is about to hit home as compute power limitations bite. Ghasempour warned that businesses are deploying generative AI without calculating the underlying unit costs, often referred to as "tokenomics". Every interaction with an AI system is broken down into tokens, which represent the basic units of data processed by a large language model. Providers charge separately for input tokens, such as prompts, retrieved customer data and booking history, as well as output tokens, which include generated responses, itinerary tools, and reasoning steps. Hidden metering for background tasks, such as context caching, conversation memory and automated system routing, adds further variable expenses. Ghasempour noted that tech giants like OpenAI have heavily subsidised provision up to now, but limited server compute power will inevitably force usage prices up. He urged travel firms to avoid deploying AI across low-value tasks, such as generic email summarisation, where the operational cost outweighs any productivity gain. "People are crazy deploying AI everywhere to solve every problem that sometimes doesn't need solving," Ghasempour said. "It is not about the cost of the unit of AI power; it's about the cost of the outcome. If you focus on solving the right problem and calculate the benefit, no matter if the cost of AI goes up and down, you make the right choice." Ghasempour highlighted a project at Kingfisher costing £12 million to run, pointing out that high expense is entirely justified if the delivered commercial return far exceeds the outlay. Deloitte partner Andy Gauld echoed the warnings, advising travel firms to establish clear governance frameworks before experimenting across multiple AI platforms. Gauld warned that without strict guardrails on how staff use AI, travel companies will see costs quickly spiral out of control. Gauld asked delegates how many organisations still use spreadsheets, noting that travel firms should multiply that by a factor of about a billion to understand what AI can do to an organisation in terms of running costs. He stressed that if a business can link the outcome and the cost of delivering something to a value output that far outweighs the expense, the investment makes sense, provided it is monitored closely. Future of Travel Conference 2026: trading update. We caught up with bosses of TUI, easyJet holidays, Barrhead Travel Group and Travel Counsellors to assess the fallout from Nats air traffic issues, how trading is faring, and plans for future growth.