Assistant Front Office Manager

Job Description

We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations, including reception, concierge, and communication centre
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications

You will excel in this role if you have: 

• 2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotel
• Strong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understanding
• Effective leader with experience recruiting, training, and developing high-performing teams
• Excellent communication and interpersonal skills, with a guest-focused and solutions-driven approach
• Highly organised with the ability to multitask, prioritise, and perform in a fast-paced environment
• Strategic thinker with strong problem-solving and decision-making capabilities
• Flexible and adaptable, with availability to work varied shifts and meet physical role requirements
• Relevant qualifications in Hospitality Management (degree or certification preferred)

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.

Thrive in our Sofitel Brisbane Central community, with:

• Heartist benefits including global accommodation and dining discounts for you, your family and friends
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary meals in the ambassador dining room
• Laundered uniforms and dry cleaning of duty attire
• Access to wellbeing programs and learning platforms

Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.