Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP for Oil & Gas Downstream
Good to have skills : Energy
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and analyzing various components of essential business systems. The role requires identifying issues promptly and delivering effective solutions to maintain seamless operations. This position demands a proactive approach to troubleshooting and collaboration with different teams to ensure system reliability and performance in a dynamic work environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and challenges.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream.
- Good To Have Skills: Experience with Energy.
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Familiarity with business process workflows related to oil and gas downstream operations.
- Ability to analyze system logs and performance metrics to identify root causes.
- Effective communication skills to liaise with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in SAP for Oil & Gas Downstream.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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