Inetum

Global IT services for digital transformation

Jira & Confluence Administrator - Support N2/N3

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeCasablanca, MoroccoNo salary listedHybrid

About the Job

Requirements

At least 3 to 4 years of experience with Jira and Confluence products in on-premise or Data Center environments.
Confirmed experience providing N2/N3 support.
Demonstrated experience upgrading Jira and Confluence.
Advanced administration of Jira and Confluence platforms in on-premise and Data Center environments.
Proficiency operating Linux and MySQL.
Strong ability to analyze logs, diagnose issues, and resolve complex incidents.
Experience implementing automation and customization scripts with Groovy/ScriptRunner.

Responsibilities

Provide N2/N3 support for Jira and Confluence on-premise or Data Center installations.
Administer platforms, including projects, spaces, workflows, and permissions.
Install, configure, and maintain plugins.
Perform Jira and Confluence upgrades, including preparation, testing, execution, and rollback.
Ensure the performance, availability, and security of the tools.
Write technical documentation and procedures.
Participate in continuous platform improvement.

Description du poste

Missions

Assurer le support N2/N3 sur Jira et Confluence (on‑premise / Data Center)
Administrer les plateformes (projets, espaces, workflows, permissions)
Installer, configurer et maintenir les plugins
Réaliser les upgrades Jira et Confluence (préparation, tests, exécution, rollback)
Garantir la performance, la disponibilité et la sécurité des outils
Rédiger la documentation technique et procédures
Participer à l’amélioration continue de la plateforme

Compétences techniques

Administration avancée des plateformes Jira et Confluence en environnements on‑premise et Data Center
Maîtrise de l’exploitation sous Linux et MySQL
Solide capacité d’analyse des logs, diagnostic et résolution d’incidents complexes
Mise en œuvre de scripts d’automatisation et de personnalisation via Groovy/ScriptRunner

Qualifications

Profil & Expérience:

3 à 4 ans minimum d’expérience sur les produits Jira et Confluence (on‑premise / Data Center)
Expérience confirmée en support N2/N3
Pratique avérée des montées de version Jira et Confluence

Informations supplémentaires

Ce que nous offrons

Une immersion dans un environnement international et innovant.
L’opportunité de travailler sur des projets à fort impact stratégique.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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