Waitress

KEY RESPONSIBILITIES

· Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.

· Prepare assigned tables, service stations and restaurant areas before each service.

· Welcome guests warmly and assist with seating when required.

· Present menus and explain dishes, beverages, promotions and daily specials.

· Take food and beverage orders accurately and enter them correctly into the POS system.

· Serve food and beverages according to IHG service standards and sequence of service.

· Maintain menu, beverage, allergen and dietary requirement knowledge.

· Actively upsell food, beverages and promotions to support revenue and average check targets.

· Check guest satisfaction throughout the meal and respond promptly to guest requests.

· Recognize VIPs, returning guests and special occasions.

· Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.

· Coordinate with Culinary regarding orders, dietary requirements and special guest requests.

· Ensure accurate billing and payment procedures.

· Maintain cleanliness and organization of tables, service stations and restaurant areas.

· Report operational, maintenance or safety issues immediately.

TEAMWORK & TRAINING

· Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service.

· Support colleagues during busy periods and maintain a positive team environment.

· Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions.

· Participate in menu tastings and product knowledge sessions.

· Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement.

· Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager.

FOOD SAFETY, HYGIENE & COMPLIANCE

· Follow HACCP, hotel food safety standards and Saudi Arabian regulations.

· Maintain restaurant, buffet, tables and service station cleanliness throughout the shift.

· Follow allergen, food temperature and hygiene procedures.

· Maintain required personal hygiene, grooming and uniform standards at all times.

· Complete assigned operational and hygiene checklists.

· Report maintenance, hygiene and safety concerns immediately.

· Always keep the restaurant inspection ready for internal audits, local authority and external inspections.

QUALIFICATIONS & EXPERIENCE

· Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.

· Basic knowledge of food, beverages, POS and food safety.

· Strong guest service and communication skills.

· Good English communication skills; Arabic is an advantage.

· Previous IHG, luxury hotel or GCC experience is preferred.