Full-Time
Client Success Partner 2
Updated on 9/3/2026
First Advantage
5,001-10,000 employees
Global background screening and risk management
No salary listed
Bengaluru, Karnataka, India
In Person
Bachelor's
 Accounting |
|---|
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- Experience in sales and/or sales management.
- Strong client focus and commitment to delivering a superior client experience while advocating for client needs.
- Consultative selling skills, including expanding account reach, up-selling, cross-selling, and new business development.
- Negotiation and listening skills to uncover client needs, frame issues, and achieve resolutions.
- Analytical skills to assess risk and opportunity, address client needs in a high-volume transactional environment, and use performance indicators to inform strategies and tactics.
- Excellent oral and written communication skills.
- Organization skills to prioritize value-added activity and manage multiple tasks.
- Attention to detail.
- Implement and manage customer background screening programs aligned with organizational needs and goals.
- Structure and implement long-term customer contracts and agreements to renew and grow revenue from the customer base.
- Understand each client’s organizational dynamics, discover business models and core initiatives in a solutions-sales capacity, and support client goal achievement using the company’s products and services.
- Identify and develop multi-level relationships with key decision-makers and influencers to support retention and relationship stability.
- Create strategic account plans to grow customer revenue and deliver customer satisfaction.
- Liaise between clients, internal departments, and partners to provide clear and accurate program guidance, and manage client interactions using Salesforce.com.
- Conduct regular business reviews using value-added propositions to mitigate client risk and enhance background screening programs.
- Grow the customer book of business toward target versus the prior year through revenue retention and closing new business.
- A graduate degree or equivalent educational background.
- At least 2 years of experience in a client-facing role.
- Experience supporting Retail, Staffing, and Franchise clients.
- Team management experience.
First Advantage provides background screening, identity verification, and risk management services, including pre-employment checks and ongoing monitoring to support compliant hiring. Its platform processes checks across many jurisdictions, combining data collection, verification, and ongoing updates with AI and automation to speed and improve accuracy. The company differentiates itself by operating in 200+ countries, serving industries like healthcare, finance, transportation, and retail, and by emphasizing accuracy, compliance, and security, plus its 2024 acquisition of Sterling Check Corp. Its goal is to help businesses make informed hiring decisions and keep workplaces safe and compliant.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Saint Petersburg, Russia
Founded
2003
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Simplify's Take
What believers are saying
- Q2 2026 revenue hit $448.8 million, and guidance rose to $1.71 billion.
- Management booked 20 enterprise deals in Q2 2026, each worth at least $500,000 annually.
- AI-enabled products and an AI chat interface lifted margins to 28.6% EBITDA in Q2.
What critics are saying
- August 2026 Silver Lake sold 12.5 million shares, signaling private-equity exit pressure.
- April 2026 breach notices exposed Social Security and driver-license data, inviting class-action litigation.
- Low-margin commoditized screening faces HireRight and local vendors; pricing pressure can erase Sterling synergies.
What makes First Advantage unique
- First Advantage screens 200-plus countries, serving two-thirds of Fortune 100 customers.
- Its Sterling acquisition creates a broader identity and background-screening platform with cross-sell depth.
- Continuous criminal monitoring for Lyft-style ride platforms keeps clients updated after hiring.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
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↑ 0%First Advantage has attracted investor attention with recent share price gains, closing at $21.04. The background screening and digital identity provider reported annual revenue of $1.66 billion and net income of $25.14 million. The stock delivered a 47.65% year-to-date return and 28.61% total shareholder return over the past year. Analysts suggest a fair value of $26.25, implying the stock is undervalued. The company's investments in AI-enabled technology and automation, particularly following the Sterling acquisition, are expected to drive operational efficiencies and margin expansion. However, First Advantage trades at a price-to-earnings ratio of 143.7 times, significantly above the US Professional Services industry average of 22.5 times, suggesting potential valuation risk.
Investment funds affiliated with Silver Lake are selling 12.5 million shares of First Advantage Corporation at $22.20 per share in an underwritten secondary offering. First Advantage, a global provider of background screening and identity verification services, is not selling any shares and will not receive proceeds from the transaction. The offering is expected to close on 12 August 2026. The selling stockholder has agreed to a 30-day lock-up period with underwriter J.P. Morgan Securities, though up to 4.2 million shares will be distributed to limited partners without lock-up restrictions. First Advantage serves over 80,000 customers worldwide, including approximately two-thirds of the Fortune 100, conducting more than 200 million screens annually across over 200 countries.
First Advantage, a background screening provider, reported second quarter revenue of $448.8 million, up 14.9% year-on-year and beating analyst estimates by 8.2%. The company raised its full-year revenue guidance to $1.69 billion at the midpoint, 1% above analyst expectations. The results were driven by broad-based growth across key verticals, customer adoption of AI-enabled products, and strong enterprise bookings. CEO Scott Staples highlighted particularly strong high-volume hiring in retail, transportation, and blue-collar staffing. The company's adjusted earnings per share of $0.35 exceeded analyst estimates by 22.7%. Management raised full-year adjusted EPS guidance to $1.26 at the midpoint, a 5% increase. Operating margin improved to 12.7%, up from 9.7% in the same quarter last year.
First Advantage Corp reported record revenue of $449 million in Q2 2026, up 15% year-over-year, significantly exceeding expectations. The background screening company posted adjusted EBITDA of $128.5 million, up 13%, with a 28.6% margin. Adjusted diluted earnings per share rose 30% to $0.35, whilst operating cash flow surged 97% to $73.6 million. Base revenue growth reached 6.7%, driven by improvements across transportation, retail, and industrial sectors. The firm secured 20 enterprise deals in Q2, each worth at least $500,000 annually. Customer retention remained strong at 96%. First Advantage is advancing its AI-driven technology platform, including a native AI chat experience. The company repaid $70 million in debt during and after Q2, bringing total repayments since its Sterling acquisition to over $165 million. Management raised full-year 2026 guidance, expecting revenue between $1.67 billion and $1.71 billion.
First Advantage wins Gold in 2026 Marketing and Communications Merit Awards for Internal Communications. First Advantage (FA) has been awarded Gold in the 2026 Marketing and Communications Merit Awards in the Internal Communications category, marking the company's second consecutive year receiving this recognition. The honor highlights the work led by First Advantage's Communications and Employee Experience team, part of the People & Culture organization, in driving a comprehensive culture assessment and launching the company's new core values. The culture assessment provided a data-driven snapshot of the employee experience across First Advantage, identifying both strengths and opportunities for growth. Insights gathered through employee surveys and focus groups helped ensure the company's new core values were grounded in authentic employee feedback, reflecting the voices and experiences of its global workforce. At the heart of this work is a belief that strong employee communications help shape the employee experience by guiding employees through change, fostering connection, and demonstrating how their feedback drives action. "This recognition reflects how communication is a powerful driver of culture, particularly during moments of change. When communication is clear and intentional, it strengthens alignment, keeps employees engaged, and ensures values continue to guide the organization forward," said Beth Price, First Advantage's Chief People & Culture Officer. This back-to-back recognition underscores the importance of employee-centered communications that prioritize listening and transparency. By turning employee feedback into clear actions and meaningful experiences, First Advantage has strengthened alignment across teams, embedded its values into daily operations, and supported employees through ongoing transformation. The Merit Awards is an independent program that recognizes excellence, innovation, and measurable impact across the global marketing and communications landscape. The awards celebrate organizations that demonstrate exceptional creativity, strategic thinking, and results across disciplines, including brand strategy, content development, and integrated campaigns. First Advantage's recognition reflects its continued commitment to building a culture where communication keeps employees informed, engaged, and connected - and where their voices help shape the future of the organization. Know your people(TM). Sign up and get all the latest updates at First Advantage. What you'll get: About First Advantage Along the candidate journey HR teams choose First Advantage for consistent screening, fast verifications, and support of compliance regulations. * 200M screens annually * 1B+ records in proprietary databases * 200+ countries and territories