Technical Support Specialist

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Technical support specialist - L1

Location: Belgrade, Serbia

Shifts: 1st, 2nd and 3rd

Do you enjoy solving technical problems and helping customers? We are looking for a Technical Support Representative to provide remote support for hospitality and retail technology solutions.

Key Responsibilities

• Provide first-level technical support for hospitality products, systems, and software.
• Troubleshoot issues remotely and guide customers through solutions.
• Respond to customer requests via phone, email, and other communication channels.
• Take ownership of incidents and ensure timely resolution.
• Escalate complex issues to the appropriate support teams when needed.
• Use remote support tools to diagnose and resolve customer problems.
• Maintain customer records and update service requests.
• Create and update knowledge articles to help improve support processes.
• Support team members through knowledge sharing and collaboration.
• Monitor service operations during assigned shifts and ensure smooth support delivery.
• Participate in training, team meetings, and process improvement initiatives.

What We're Looking For

• High school diploma or equivalent
• Excellent knowledge of english language (written and spoken)
• Strong communication and customer service skills.
• Basic technical troubleshooting skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented mindset with a willingness to learn.
• Previous experience in technical support, help desk, or customer support is an advantage.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”