GCS Technologies

On-demand cloud and data-center IT services

Technical Support Analyst - Tier 2

System Administration +1Confirmed live in the last 24 hours

Full-timeAustin, TX, USA$50k - $75k

About the Job

Requirements

Have intermediate knowledge of Windows Server and desktop operating systems.
Be familiar with public cloud technologies; Microsoft Azure and Microsoft 365 knowledge is required.
Be familiar with macOS and Linux operating systems.
Be familiar with common desktop applications such as Microsoft Office.
Be familiar with common networking and internet services, including DHCP, DNS, and domain registration.
Have 2+ years of experience in a help desk or network support position.
Live in the Austin, Texas metro area or surrounding area.
Participate in an after-hours support rotation.
Pass a background screening.
Be able to lift 20 pounds.
Enter billable time and notes into the ticketing system in real time.

Responsibilities

Administer Microsoft Azure and Office 365.
Provide remote technical support to customers calling with technical issues.
Provide on-site technical support to customers as needed.
Be available flexibly after hours for implementation and deployment tasks.
Track time and provide troubleshooting notes while working.

Desired Qualifications

Have experience managing server backup applications such as Datto, Veeam, and AppAssure/Rapid Recovery.
Be familiar with virtualization technologies including VMware vSphere and Hyper-V.
Be familiar with VoIP solutions such as RingCentral.
Have basic scripting knowledge in PowerShell, Bash, or Python.
Know standard networking, including routing, switching, and firewalls, specifically Meraki, SonicWall, Cisco, and Dell.
Be familiar with administering Remote Desktop Services.
Hold relevant certifications.

Technical Support Analyst (Tier 2)

GCS Technologies · Austin, United States (Hybrid) · Full-time · Posted 2025-09-11

Salary: USD 50,000–75,000

Workplace: hybrid

Department: Support Operations

Description

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
Familiarity with MacOS and Linux operating systems.
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
Virtualization Technologies (VMware vSphere and Hyper-V)
Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services

Additional Requirements

Must live in the Austin, TX metro or surrounding area.
Participate in after hours support rotation.
Must pass background screening.
Must be able to lift 20 lbs.
Ability to work in a team and communicate effectively.
Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits

75% to 100% work-from-home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

Apply

Apply at GCS Technologies

About the Company

GCS Technologies

On-demand cloud and data-center IT services

GCS Technologies is an IT service provider focused on cloud and data center technologies. It helps organizations manage IT costs and meet business objectives by offering On-Demand IT, a scalable service model that lets customers scale resources up or down without long-term contracts. Their approach includes advising on efficient, secure ways to support staff and systems, whether creating a work-from-home setup or migrating data center operations to the cloud. The company differentiates itself with a flexible, pay-as-you-go model and a long track record of customer satisfaction (94%), backed by two decades of experience. The goal is to give customers predictable, economical access to IT infrastructure and services while minimizing security and operational risks.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2000

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