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Crate & Barrel

Omnichannel home furnishings retailer and brands

Design Consultant

Retail SalesUpdated on Nov 12
Full-timePasadena, CA, USANo salary listedIn-person

About the Job

Requirements

  • Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
  • Ability to communicate effectively and promptly, and translate the brand vision and customers’ wants and needs.
  • Affinity for technology, including 2D and 3D tools, Google Suite, and video conferencing, and proficiency in floor planning.
  • Ability to stay up to date on current design trends.
  • A proven track record of building long-lasting customer relationships.
  • At least 1 year of relevant experience in furniture sales, home décor design, retail, or customer service.
  • Experience working one-on-one with clients and recommending solutions.
  • Proficiency in Google platforms and virtual communication; design-tool experience is preferred.

Responsibilities

  • Drive sales and provide a differentiated experience through enriching customer interactions and elevated design offerings in-store and virtually.
  • Create elevated designs for customers using design tools to produce moodboards, 2D floor plans, product lists, and style inspiration.
  • Lead one-on-one design consultations in person, by email, by phone, and virtually; deliver projects on time and within established timelines.
  • Maintain an understanding of brand aesthetics and merchandising strategy across store, online, and catalog channels.
  • Meet individual sales, KPI, service, and productivity goals, and engage customers on the sales floor by demonstrating the store manager’s four steps of selling.
  • Stay informed about the marketplace and industry trends.
  • Listen to customers to identify products that meet their needs and communicate applicable loyalty services, including the designer rewards Design Trade Program, CB2 credit card, and gift registry.
  • Support and model excellent service with a positive attitude and enthusiasm in-store, virtually, and potentially in customers’ homes, providing gracious, quick, and efficient service.

About the Company

Crate & Barrel

Omnichannel home furnishings retailer and brands

Crate & Barrel sells home furnishings and decor across its brands—Crate & Barrel, Crate & Kids, CB2, and Hudson Grace—through stores and online. Products are curated, sourced, produced, and delivered with professional setup as part of a seamless omnichannel shopping experience. The company differentiates itself by operating multiple brand lines and a global franchise network, combining physical retail with a strong online presence and end-to-end service. Its goal is to help people build a home with purpose by offering accessible, well-curated furnishings across platforms and countries while focusing on customer experience and responsible business practices.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Naperville, IL
Founded
1962

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